Erik Szpyra Email & Phone Number

Remote

Managing the technical account team at NowSecure, I lead a team of six highly skilled and dedicated customer success professionals who work tirelessly to ensure successful integration and adoption with customer CI/CD pipelines. I train, mentor and support my team (who are all amazing and make the job a pleasure) while also maintaining a very active role in high profile, high touch accounts - many of whom are brands you use on a daily basis. Additionally, I collaborate to achieve cross departmental initiatives (which is a far too fancy way of saying I work with other teams to achieve goals that make us all better) and have a fundamental belief that if something is worth spending what precious little life we get doing, it is worth doing as best we can.

Chicago, Illinois, United States

Technical Solutions / Project & Relationship Management / Fulfillment of sales promises

Chicago, Illinois

Onboard and perform technical training for Sr. AppSec professionals and their security teams on proprietary applications for (MAST) mobile appsec testing. Maintaining inventory and imaging Macs, iPhones and Android OS devices. Main point of contact for support requests.

Chicago, Illinois

Provided B2B technical support via phone and email. Worked through complex information and records storage to determine customers circuit information, providing service and followup within SLA.Monitored Circuit uptime in PRTG.

Boca Raton, Florida

Started w/ Hotwire as a VOIP/Metaswitch provisioner in the Voice Engineering Dept, I was promoted to become a Sales Engineer; a Customer-facing, front line position that takes what the sales force has sold a customer and makes it into a usable and efficient voice / data solution. Responsibilities included customer location surveys, SED's for the wiring team to provide service from the MDF to customer d-mark, coordination with customers to determine needs that might not be on the current contract, designing of hosted telephony system to provide desired call flow. Additionally, as the someone who works closely with the customer, responsibilities include addressing service needs - including assisting in router configuration to accept service, on site service calls to fix / reconfigure / replace equipment, as well as opening tickets with service tiers on the customer's behalf.

Sunrise, Fl

Responded to requests for technical support of applications and hardwarePerformed Active Directory updates of groups, user maintenance, and password requestsDocumented and Implemented ITIL v3 standards Imaged end user machines for refresh and re-allocation

Sunrise, Fl

Liaison between NHL off-ice officials and the Panthers Game Presentation staff. Assisted with timing of TV timeout entertainment, coordination with Director to aid Announcer in timing as reads, alerting Game staff about on-ice events as they occur.

Miramar, Fl

Implementation Coordination / Project Management for a new SAP Business One Install. Responded to requests for technical support and resolved technical issues on a deadlineTrained end-users on module use and maintenance

Education record

Activities and Societies: Kappa Sigma Fraternity

Associate Of Arts (A.A.), Criminal Justice

Associate Of Science (A.S.), Television Production - Non-Linear Editing

Non-Linear Editing