Eszter Altmann Email & Phone Number

Budapest, Hungary

- Responsible for redesigning internal product and service development frameworks to enhance the existing product development process, integrating input and collaboration from our IT, business, marketing, and design departments. - Creating customer journey maps and establishing the foundations of long-term customer journey management within Graphisoft.- Understanding industry trends, needs, and human behavior through qualitative and design research.

Budapest, Hungary

- Collaborated on the redesign Telekom OneApp’s authentication andlogin flow for the German market. Responsibilities includedeffectively utilizing service design methodologies to managea group of IT, Data security, compliance, and businessexperts. Result was a successful high-fidelity prototype thatis to be developed in Q1 of 2023.- UX Researcher at DesignHub’s UX/UI design teamresponsible for the international redesign of Telekom’swebshop.- Setting up processes, research databases to make sure theteam is tracking and capturing feedback from customersto help create product benchmarking and to inform newopportunities after.

Budapest, Hungary

Budapest, Hungary

- Supported a German-based startup working in thesustainable energy industry to receive venture capitalfunding. Mapped their European competitors, identifiedunique selling points and outlined their key user segments.- Supported UX and UI designers with qualitative studies toimprove web and mobile applications across a variety ofindustries.

Budapest, Hungary

Budapest, Budapest, Hungary

Bonn Area, Germany

Led the redesign and optimization of Telekom ContentHub internal creative platform. Prepared and presented project briefs, managed the project with agencies such as MetaDesign and QMarketing in Düsseldorf. Conducted extensive user research and introduced new features accordingly (https://www.contenthub.telekom.de).

Budapest, Hungary

Worked as part of the consulting team providing brand definition and development, product development and innovation, service design, and experience design for clients. The responsibilities were selecting and using design thinking tools, doing related project management and administrative tasks, designing, executing and evaluating qualitative research, recruiting interviewees and conducting interviews, facilitating workshops for stakeholders, and synthesizing workshop outcomes. The major clients were Magyar Telekom, Deutsche Telekom, Microsoft, IKEA, Hungarian Tourism Agency, and Bunge Sc.