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Budapest, Hu

Budapest, Hu

Budapest, Hungary

Budapest, Hungary

● Collaborating cross-functional teams in the deployment of software upgrades, ensuring alignment with business objectives.● Optimizing the management of customer change requests for lending, collection, and risk system IT improvements, enhancing system functionality and user satisfaction.● Negotiated with stakeholders to prioritize software development initiatives, securing alignment and resource allocation.

Budapest, Hungary

● Managed a 15-member IT delivery Agile Scrum team, fostering a culture of innovation and continuous improvement in project execution and delivery.● Developed product and business strategies, focusing on digitalization and automation.● Delivered comprehensive reports on budget and project achievements to C-level executives.● Led monthly release cycles, optimizing software deployment and functionality enhancements.Key Achievements:● Integrated the credit card applications process into a new system.● Transformed online and branch application processes through innovative IT system developments. o Result: Streamlined the end-to-end new-to-bank process for personal loan applications, significantly reducing processing times and improving customer satisfaction. o Result: Enhanced the end-to-end overdraft process for walk-in and cross-sell applications.

Budapest

● Drove continuous transformation of processes and products through strategic IT system modifications to mitigate risks, ensuring operational stability.● Led a team of 6, maintaining zero turnover and achieving excellent performance appraisals.● Tailored group policies to local requirements, achieving seamless integration.● Led the execution of monthly releases, streamlining deployment processes.Key Achievements:● Developed an integrated decision engine architecture, facilitating the adaptation of the new lending system and improving decision accuracy.● Automated the micro loan process, increasing processing speed and reducing manual intervention.● Integrated PSD2 Open Banking capabilities into the lending procedure, expanding service offerings.● Implemented an automated pre-decisioning process for mortgage applications, enhancing customer satisfaction.● Redesigned and implemented a new cross-sell strategy, focusing on user experience and customer experience, which improved engagement and conversion rates.

Hungary

● Oversaw operational risk management by adapting group policies to local specifics. Managed operational risk capital at the bank level.● Managed regular risk assessment processes through proactive monitoring, planning, and collaboration with cross-functional teams.● Developed and implemented operational risk management strategies, fostering a strong risk culture, and ensuring compliance with regulatory requirements. Led operational risk-related training and knowledge transfer initiatives.● Successfully closed multiple audit issues across various regulatory bodies, including MNB, EBA, SREP audits, and ÖBA.● Redesigned the operational risk assessment process, improving accuracy and efficiency.

Hungary

● Managed risk governance activity, including restructuring and workout reporting, audits, development of policies and planning processes, supporting the daily operations of 2 directorates encompassing 6 departments.● Got promoted from to B2 to B3 Manager within a year.● Implemented a new incentive system, enhancing performance across departments.● Created a new reporting system to provide prompt and adequate data for managers.

Managed secured and unsecured collection strategy, reports, analytical activities. Modelling and segmentation of customers. Developed collection system. Lead the team of 10 people with zero turnover.

Secured and unsecured lending product portfolio management.

Bachelor Of Business Administration - Bba, Total Quality Management

Bachelor Of Business Administration - Bba, Economics