- Managing positions end-to-end as a recruiter- Driving employer branding initiatives (career newsletters, blog posts, creating content for our socials etc.)- Organizing company events locally and globally for Alizers- Taking part in other Team Happiness initiatives

- Managing our onboarding and offboarding processes end-to-end - Administering personnel records, employment agreements, and other onboarding and offboarding documents- Supporting HR processes, and keeping policies up-to-date in line with the latest changes- Organizing company events locally and globally for Alizers- Nurturing new joiner experience initiatives- Taking part in other Team Happiness initiatives- Supporting the work of our Recruitment Team by sourcing candidates, checking CVs, A/B testing inmails

-Overseeing website build and maintenance projects for FMCG brands-Ensuring efficient management of resources for best project delivery within the budget, scope, and timeline-Briefing the creative, design, SEO, development and content editor teams, reviewing creative materials based on the brief, platform requirements and best practices, working cross-functionally-Coordinating, conducting and checking website content audits-Helping deliver eCommerce and other digital assets-Working collaboratively with third-party agencies such as other creative, translation, and search agencies-Ongoing tracking of daily financial duties (issuing POs, invoices, tracking internal and external costs)

-Technical & billing support - tickets, chat, phone-Keeping internal knowledgebase articles up-to-date-Mentoring and training of new hires-Responsible for Quality Assurance of other agents-Proactively analysing user feedback, identifying and troubleshooting issues, reporting bugs, and suggesting solutions-Generating and forwarding lead opportunities to Sales-Assisting Account Managers/Sales with technical issues of key accounts and the management of team licenses/subscriptions

Worked part-time as a student, primarily independently on weekends resolving Accounts and Payments related tickets, to decrease backlog for Monday: -refunds and cancelations-license upgrades/downgrades-invoicing-login issues-payment issues-tax/VAT exemption-Paypal disputes and chargebacks

Facilitated communication between members of staff, as well as communication between Camp and the parents of our Campers. This included answering and transferring all incoming calls (parents/vendors/faculty/medical staff etc.), emails, and among other things, taking care of incoming and outgoing mail. Operated and updated Camper's database, organized Camper Files, managed Camp's Petty Cash Log, and purchased supplies for the Main Office.

A&K Akadémia is a company that provides training in Java programming, and offers extracurricular English lessons as well. I worked with several groups of students as an English language teacher for almost two years.