Emily Taylor Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

The greatest data and technology challenges of today can’t be solved with carbon copy consultants or homogenous thought. At Kubrick, we actively seek out and develop smart, passionate individuals from a breadth of backgrounds to bring business a fresh approach to realise the potential of data and next-generation technology and build sustainable solutions for a rapidly changing world.

London, United Kingdom

Program Services Manager for Overseas Adventure Travel's Ireland & Iceland tours. Group touring for the mature American market focusing on tours that offer learning opportunities and intercultural discovery.• Responsible for managing and evaluating trip leader performance to achieve regional goals• Hiring, training and coaching Trip Leaders to deliver company excellence performance goals• Supporting itinerary excellence, trip product delivery and changes, driving vendor performance and managing after hours emergency situations.• Facilitating a positive culture within the Ireland & Iceland teams to promote the company’s culture, values and team spirit• Drive product excellence and implement trip product changes• Facilitated coordination between multiple worldwide departments and offices to resolve issues and find solutions• Colleague training both face to face and through documentation

Sydney, Australia

Responsible for driving company excellence goals in the South Pacific region through coordination in all aspects of tour delivery and support to the Trip Leader team. • Management & support of a team of 30 Trip Leaders – resource scheduling, itinerary coordination, air scheduling, organisation of all pre tour paperwork & operational information• Lead on the road support during live tours and providing feedback/coaching on trip delivery to Trip Leaders• Responsible for 24hr resolutions of operational, vendor and customer issues• Assisting in hiring and training new trip leaders• Support achievement of Regional & Product Excellence goals

Australia

Using a solution selling approach, I worked with targets to provide mobile services to personal and business customers. Responsible for new acquisitions, retention and excellent customer service.• Reaching sales targets• Cash handling• Effectively resolving customer complaints• General customer service• Sound product knowledge and understanding of internal computer systems• Updating and maintaining store displays• Data entry

Bachelor'S Degree, Business In Tourism

Certificate Ii In Tourism, Tourism And Travel Services Management