Principal Consultant, Siemens Health Services
Siemens Health Services
Malvern, Pa
•Over 15 years experience implementing and supporting various Enterprise Document Management (EDM) products•Strong knowledge of the HIM and/or Business Office departments in a hospital setting andtheir day to day workflow•Exceptional Customer service orientation •Strong written and verbal communication skills •Strong ability to analyze and troubleshoot problems effectively •Extremely well-organized and strong attention to detail; ability to take the initiative and to manage time in the most effective manner •Ability to work under tight deadlines Ability to multi-task Ability to provide super-user and end-user training •Ability to assist and provide Go-Live Support with flexibility to the work off hours •At ease in presenting to groups of people, and in communicating to senior management of hospitals (CEO, COO, CFO, CIO, etc…) •Possess a high degree of interpersonal skills to effectively communicate with physicians, physician assistants, residents, nurses, management, coding and billing staff, etc. •I am a “Self-starter” – able to work independently with minimal supervision •Manages scope, time, risk and cost, proactively taking steps and making decisions to improve project timelines and/or performance •Negotiates customer politics and expectations to manage a positive customer experience