- Lead the planning, execution, and successful delivery of projects, ensuring they are completed within scope, timeline, and budget constraints.- Define project objectives, deliverables, and success criteria in collaboration with stakeholders to ensure all expectations are met.- Develop comprehensive project plans, incorporating timelines, resource allocation, quality assurance protocols, and risk management strategies.- Coordinate and manage cross-functional teams, fostering clear communication and alignment on project goals and quality standards.- Monitor project progress, implementing quality control measures and making adjustments as needed to maintain project performance.- Oversee testing and quality assurance processes to ensure deliverables meet high-quality standards before completion.- Prepare and present detailed project reports, outlining key achievements, risks, next steps, and quality improvement suggestions.

- Recorded financial transactions and maintained organized records to support financial reporting and auditing procedures.- Conducted bank reconciliations to match financial records with bank statements.- Managed accounts payable and receivable, ensuring accurate and timely financial transactions. - Assisted in the preparation of financial reports, including balance sheets and income statements. - Played a key role in budget management, tracking expenses, and assisting in the development of financial forecasts.- Assisted in the preparation of tax documentation and compliance with regulatory requirements.

- Coordinated and oversaw the management of the workflow and maintained a high standard of accuracy and timeliness. - Verified and reconciled supplier invoices to meticulously track and manage department expenses. - Collaborated with the finance department to ensure correct payment procedures and adherence to deadlines. - Prepared and presented comprehensive weekly budget and weekly update reports. Led the operation team to achieve outstanding performance in accordance with company standard operating procedures (SOPs). - Conducted regular training sessions to ensure team members were well-versed in company products, activities, service standards, and requirements. - Fostered effective communication and collaboration with other departments to enhance service quality and elevate customer satisfaction levels.

- Oversaw and efficiently handled more than 100 online booking inquiries, offering prompt and professional assistance to guests and travel partners throughout the entire booking process.- Effectively organized upcoming bookings, meticulously verifying guest information, requirements, and pricing details to maintain data integrity.- Demonstrated responsiveness to inquiries via multiple communication channels, including telephone, email, online, and in-person interactions, promptly facilitating service bookings and updates.- Generated and analyzed daily revenue reports, contributing to the systematic organization of the company's financial inflows.- Collaborated with the financial department to effectively manage and allocate company resources and maintain adherence to budgetary requirements.

- Efficiently processed cash transactions and foreign currency exchanges for diverse customers, ensuring accuracy and strict adherence to banking procedures.- Assisted customers with various banking transactions, including fund transfers, bill payments, and the issuance of cashier's checks and money orders.- Maintained a high level of accuracy by consistently balancing the cash drawer at the end of each shift and preparing comprehensive reports on daily transactions and financial activities.