With over thirty years in customer service, I have honed my skills in providing top-tier support at Oregon Lottery. My mission is to deliver exceptional service that ensures customer satisfaction and trust. At the core, I specialize in complex issue resolution and safeguarding sensitive information, aligning with our company's commitment to integrity and confidentiality. My dedication to operational excellence and coaching reflects my value of continuous improvement and empowerment within our team.Recently, I've taken the lead on a significant project to overhaul our payment process, enhancing our efficiency and customer interaction. This initiative, along with my responsibility for developing the Player Services Operations Manual, showcases my ability to drive change and deliver results. Leveraging my expertise in system administration and customer relations, I continually strive to advance our service capabilities, train staff effectively, and contribute to a culture of accountability and performance.
Listed skills include Customer Relations, Sales, System Administration, Hospitality, and 33 others.