Ethan Ade Email & Phone Number

Carmel, Indiana, United States

• Complete pre/post migration environment health assessments
• Perform network service migrations across the Expedient cloud platforms
• Collaborate with the project team to ensure efficient migrations during after-hours work
• Log, report, troubleshoot, and resolve issues related to the migration process

Carmel, Indiana, United States

• Configure and troubleshoot VPN tunnels, NATs, security policies, routing and other various components of client firewalls
• Maintain core/edge routers, switches, VLANs, load balancers and Ivanti/Global Protect VPN appliances to ensure optimal performance
• Collaborate with vendors to maintain shared infrastructure
• Offer technical guidance and training for individuals interested in pursuing careers in networking

Carmel, Indiana, United States

• Utilize a ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support
• Collaborate with specialized teams (Networks, Windows, Virtualization) to provide technical support for over 2,000 client environments
• Enforce strict security policies to allow client access requests inside the data center using specific access control criteria
• Provide exceptional customer service, processing and prioritizing technical requests while maintaining detailed documentation in the ticketing system

West Lafayette, Indiana, United States

• Operated drones to conduct aerial surveys and capture high-resolution imagery of excavation sites, effectively supporting the creation of accurate topography maps and assisting in site analysis.
• Assisted in the maintenance and calibration of drones, ensuring their optimal performance and adherence to safety standards, which resulted in uninterrupted operations and minimized downtime.
• Cooperated with the drone team to plan and execute drone flights, optimizing flight paths and data collection techniques to capture precise and comprehensive survey data for accurate mapping and analysis.

Carmel, Indiana, United States

• Handled outbound calls and consulted with customers regarding their business to effectively sell SiriusXM radio through the use of rapport building, probing for needs and recommending a complete package
• Provided customers with a positive sales and customer service experience
• Interacted with multiple online systems while speaking with customers to initiate and complete orders and customer requests
• Met sales quotas and service objectives in a fast-paced call center environment

Plainfield, Indiana, United States

• Assisted in troubleshooting and resolving technical issues for end-users, including hardware and software problems, ensuring minimal disruption to daily operations
• Provided timely and effective technical support through various channels such as a ticket system, email, phone, and in-person, ensuring prompt resolution of IT-related issues
• Collaborated with the IT team to deploy and maintain hardware and software systems, including setting up workstations, installing software updates, and hanging wireless access points around the school
• Documented and maintained accurate records of support requests, resolutions, and troubleshooting steps, contributing to a comprehensive knowledge base for future reference and continuous improvement