Ethan Adler Email & Phone Number

Rochester, MN, US

Remote

• Serve as a primary point of contact for both internal and external customers regarding system support and technical issues.
• Work directly with client and vendor partners in many areas including integrations, account setup, and new development.
• Strategize and assist with user acceptance, regression testing and deployment.
• Assist with setup and training for demo accounts and client/prospect demonstrations.
• Audit and monitor the system and integrations to identify potential performance, security concerns, bugs, and outages.
• Communicating and tracking system performance to the technology team.

Remote

• Coordinate with the client IT to resolve current issues.
• Troubleshoot computers, VPNs, Citrix, Avaya, Geneyses, Five9, and Network issues.
• Present training presentations on IT related issues, IT ticketing process, and BroadPath technology.
• Communicate, plan, and coordinate with the clients IT team and project managers.
• Setup and Manage the ticketing system with the client.

Remote

• Lead and create the troubleshooting processes for a client’s systems and applications.
• Troubleshoot computers, VPNs, Citrix, Avaya, Geneyses, Five9, and Network issues.
• Present training presentations on IT related issues, IT ticketing process, and BroadPath technology.
• Communicate, plan, and coordinate with the clients IT team and project managers.
• Setup and Manage the ticketing system with the client.
• Work on several lines of business simultaneously.

Remote

• Troubleshoot computer, VPN, Citrix, Avaya, Geneyses, and Jphone issues.
• Coordinate with Triage Technical Support Representatives to complete all tickets efficiently.
• Conduct training courses for new agents during their onboarding and training period.
• Worked on multiple projects simultaneously.

Rochester, Minnesota, United States

• Installed networks in the Rochester, MN area.
• Installed, provisioned, and setup the equipment to optimize the network.
• Laid and spliced fiber optic cables.
• Educated customers on fiber optics and how to manage their home network.

Rochester, Minnesota, United States

• Responsible for the daily operations of designated property.
• Prepare and run reports by collecting, analyzing, and summarizing data.
• Troubleshoot problems and errors in accounts in the Yardi software.
• Conduct interviews, virtual tours, and meetings.
• Maintained the property rentals by marketing, resident retention, upholding premise security standards, conducting events and filling vacancies.
• Order supplies for the office, property, events, and units.

Rochester, Minnesota, United States

• Configure and troubleshooting for desktops, laptops, phones, and printer.
• Technical support for general manager and staff throughout the workday.
• Assisted in implementing software and updating records.
• Updated website information and data.
• Assist in the front end operations in the restaurant.

Rochester, Minnesota Area

• Accurately updated database with client and candidate’s information.
• Sourced and posted jobs on CareerBuilder, Monster, Facebook, LinkedIn, Indeed, and Zip-Recruiter.
• Full-cycle recruited candidates for temporary positions across the nation.
• Constructed and ran Boolean searches through ATS Bullhorn software.
• Daily held the highest quantity of calls within that office by conducting 110+ outbound calls to potential qualified candidates.
• Screened candidates for technical, financial, customer service, and manufacturing roles.

Rochester, Minnesota Area

• Sourced quality candidates for open positions both in the Rochester and metropolitan areas.
• Utilized prospecting, cold calling, media outlets, and networking to acquire candidates.
• Effectively managed a 3-step to 4-step interview process to screen candidates’ expertise, skills, and character quality.
• Trained new recruiters and associates on how to pipeline, screen and source candidates.
• Scheduled and conducted interviews, seminars, and training classes.
• Supported and coached new trainees through 1 on 1 mentorship.