Manage corporate marketing and CRM system for custom LCD and semi-conductor company. Maintain two corporate websites, as well as, Netsuite CRM application, driving branding and messaging. Develop SEO and social media strategies, and implement and monitor campaigns. Direct corporate marketing programs with distributors. Create copy for websites, corporate brochures, product brochures, direct mail and email campaigns. Drive project management system tracking sales pipeline, engineering milestones and marketing metrics. Write and publish quarterly newsletter and product press releases

Manage client support and communications for website design and marketing firm. Responsible for project tracking and management. Drove SEO and social media programs for clients, creating keywords, xml sitemaps, Google analytics and more. Managed and updated client Wordpress-based websites. Created copy for websites, press releases and email campaigns

Manage inbound calls in high volume sales call center. Create additional sales by up-selling customer orders with an emphasis on management-driven items. Adept at conveying the benefits of products/services and generating customer interest - quickly learn, master and sell new product offerings. Consistent sales generator regularly winning weekly sales contests aimed at up-selling

Managed customer support calls and provided 1st level telephone support to resellers and customers. Communicated effectively with customers to determine and resolve common problems. Documented and followed up on all customer call details in support case tracking system