Support Team Leader
CurrentResponsible for ensuring that up to six units on park are on track to hitting their target, along with promo. If a staff member is struggling to fulfil their target, we assist them in the unit, and offer to show them different approaches to reaching their target if needs be. Promo is a hard selling position, where we have between two to five staff members at the park entrance, and proceed to sell our signature product the imagic, a photo pass for the guests at the park, to which they have unlimited digital photos that go onto their phone. I am also in control of giving out targets to the staff members. The targets vary as different units, have a different level of demand, as some rides are much quieter and some others are some of the main attractions of the park. How the targets are made, is by multiplying the Spend For Head by the expected prebook of guests in the park, as this gives a rough estimate of how much said unit should be on by the end of the day. Throughout the day, I would have a duty mobile phone where all the units can call me, to inform me if they need any help. This can vary from just asking for more stock, to a guest complaint, to even sometimes some engineering issues with the till or camera. At the end of the day, I do final checks on all the units to ensure that everything is ready to go for the next day, from making sure there is enough stock, to the unit being in good shape and presentable. After this, I would head into the office and open up a control sheet on excel, and fill out how much money was made on that day, along with filling out a daily banking file on Microsoft Teams, and to log into the pomvom account and fill out how much was made on there too.
