As a Collections Customer Operations Manager at Royal Mail, I oversee the collection operation for the ME postcode area, including five unique offices with collections functions. I have more than a year and a half of experience in the postal industry, starting as a collection driver and then becoming a deputy work area manager. My core competencies are team management, operations management, and commercial operation.In my current role, I lead a team of thirty two and ensuring the quality and efficiency of the collection service. I also partner with other managers and stakeholders to optimize the operational performance and customer satisfaction. I am motivated by delivering excellent service to our customers and supporting our team members. I value collaboration, innovation, youth engagement, and diversity, and I can bring a unique perspective and experience to the Royal Mail team.