Ethan Chan Email & Phone Number

Hong Kong

Hong Kong

PROJECT MANAGEMENT- Manage projects with development team and stakeholders for on-time project delivery- Prepare project plan (scope, schedule and budget…) for project evaluation and progress controle.g. P2V of critical operation system, Online performance report, Digital Transformation of hotline inbound call handling, PBX system revampDASHBOARD DEVELOPMENT- Participate in the development of online dashboard for performance reviewUSER REQUIREMENT COLLECTION- Acquire user requirement to address the challenges faced in business process and operation- Translate business requirement into appropriate technical specificationPROOF of CONCEPT (POC)- Perform feasibility study of new solutions based on business needs- Arrange vendor meetings and POC for customer- Prepare documents of testing scope, success criteria and scorecard for management reviewUSER ACCEPTANCE TEST (UAT)- Lead team to perform UAT and support the project rollout- Prepare documents of UAT plan and result- Provide training to customer (Face-to-Face, Online training and Train-the-Trainer)CENTER OPERATION- Monitor center operation by formulating several KPI & SLA levels

Hong Kong

DATA ANALYSIS- Analyze data with report consolidation to monitor operation performanceOPERATION ENHANCEMENT- Formulate the launch of new workflow for effective center operation- Review and evaluate current business process timely

Bachelor Of Engineering (Hons) Degree, Electronic And Information Engineering

Higher Diploma, Electronic And Information Engineering