Ethan Chen Email & Phone Number

Shanghai

• Develop technical solution to customer’s application on industries of Packaging (PKG) and Paper & Paperboard Converting (PPC).• Communicate with world-wide experts to address customer’s needs. • Provide technical support to sales and service forces. • Provide internal and external training on new technologies and application. • Follow up the industrial and competitors’ technical development.• Be in charge of routine management of technical affairs. • Prepare equipment for customer attended demonstration.• Support trade show and sales presentation.• Strengthen technical communication with parent companies and sister companies.• Define testing plan or testing requirements with customer’s technical department or end user.• Gather and tabulate technical data and invention of dispensing processes directly for new market.• Collect and analyze competitor’s technical data.• Use testing technology and internal analysis technology to optimize product’s application by customer, and offer input to R&D department.• Write and present test reports to both internal and external customers with clear, concise data.

Shanghai

 Lead the team to achieve regional annual revenue target, include system sales, parts sales and service fee in aftermarket; Support sales team to achieve its annual revenue target, include new market and new applications; Customer relationship management and customer satisfaction improvement; Implementation and optimization of standardized service progress; Team organization optimization and cohesiveness enhancement.

Shanghai

 Department leader of Technical and service department, responsible for technical support, customer service and projects management for market of Mainland and Southeast Asia Be in charge of service and technical projects management, supervise cost and progress, assign and evaluate tasks, manage project team and suppliers Be in charge of the business for paid manpower service, spare parts and annual maintenance contract, in order to increase the profit of department As technical expert, be in charge of internal and external technical support, product positioning, figure out solutions based on customer’s requirements Organize after-sales service tasks, such as installation, commissioning, based on customer required quality and schedule; create, develop and maintain customer relationship.

Shanghai

Shanghai

Shanghai

Shanghai

Mba, Economic And Management

Electrical Engineering And Automation