Ethan Co Email & Phone Number

Salt Lake City, Ut, Us

Murray, Utah, United States

Murray, Utah, United States

- Provided Support via Email for Finicitys PFM product Mvelopes - Responsible for implementing and updating support processes( Including: Ticket Management, Scripts and SLA's) - Created and maintained support tickets using JIRA - Expert and Leader for Bank Connectivity Support - Diagnosed and resolved Billing and Subscription issues using NetSuite - Tracked KPI's and presented in weekly Stand-Up - Ran support initiative for International Expansion projects - Worked with various teams to get issues resolved

San Francisco Bay Area

Magna, Ut

Greater Salt Lake City Area

Santa Clara, California

• Managed offshore QA team (India) consisting of 6 functional testers • Presented test plans and test cases onsite at clients offices • Interacted very closely with clients to ensure UAT completeness and provided support/guidance on features/functions of website/mobile/console solutions • Developed functional testing plans and performed end-to-end phases of test execution • Documented functional, regression, and acceptance testing procedures • Tracked/recorded defects found throughout software development life cycle using JIRA and/or VersionOne • Estimated workload requirements and assisted in the development of standard test strategy plans • Updated test plan status to the QA manager on a weekly basis • Collaborated closely with development and project management teams to ensure testing protocols met • Communicated with clients and stakeholders to test for client requirements correctly • Analyzed results and documented findings for presentation at project team meetings • Recommended changes to make applications more efficient and intuitive • Approached website/application testing from a client and end-user perspective • Active participant in Daily scrums, Sprint reviews and Retrospectives

Mountain View, Ca

• Provided end-to-end regression testing of custom websites and mobile applications for Netflix type video solutions • Tracked/recorded defects using JIRA and VersionOne • Worked closely with development on documenting steps to reproduce identified defects • Performed detailed test case design and executed tests • Documented and analyzed all test results and made recommendations • Coordinated with project managers and QA Manager to ensure time management • Active participant in Daily scrums, Sprint reviews and Retrospectives

Cinematography And Film/Video Production

Video editing intro course.

Computer Science

Intro course for Python Programming.

Education record

Activities and Societies: N/ALearned about pre and post production and the aesthetics of the film industry.

Education record

Activities and Societies: N/AComputer Programming course using languages: C# and C++