Ethan Compagna Email & Phone Number

British Columbia, Canada

Cloud for Good works with higher education institutions and nonprofit organizations to create transformational value with Salesforce

British Columbia, Canada

Accomplished Salesforce Project Lead with diverse experience leading enterprise level Salesforce implementations across various industries including Manufacturing, High Tech, Health and Life Science, and Retail and Consumer Goods.• Business Analysis: Lead discovery interviews with key stakeholders to understand current business processes and objectives, identify pain points and defined clear requirements and use cases for the development team• Project Management: Managed agile… Show more Accomplished Salesforce Project Lead with diverse experience leading enterprise level Salesforce implementations across various industries including Manufacturing, High Tech, Health and Life Science, and Retail and Consumer Goods.• Business Analysis: Lead discovery interviews with key stakeholders to understand current business processes and objectives, identify pain points and defined clear requirements and use cases for the development team• Project Management: Managed agile projects from start to finish including project planning, resource allocation, risk assessment, and issue resolution, resulting in on-time and within-budget project delivery. Proven experience as an enterprise level scrum master.• Change Management: Experience leading change management initiatives, developing training materials across multiple mediums, and conducting user training sessions to ensure successful adoption and maximize the benefits of Salesforce.• Client Management: Articulate project direction and recommendations as it related to businessgoals. Ensure client expectations are met and exceeded in terms of quality of product and servicedelivered. Drive business development activities through RFP proposals, scoping and capability mapping, and marketing material development.Cloud Exposure: Sales Cloud, Service Cloud, Experience Cloud, Sales Field Service, MyTrailheadCertifications• Salesforce Certified Administrator• Salesforce Certified Service Cloud Consultant• Salesforce Certified Sales Cloud Consultant Show less

British Columbia, Canada

• Built process and data visualization tools that focused on driving standards and consistency in how practices are measured and managed, against their growth plans. • Optimized process in tandem with Practice leadership, business technology, and presales to better capture data points on our technical solutions being sold, as well as enabled a team of 20 operations members on the process.• Built from the ground up an automated google sheets performance scorecard that cut down… Show more • Built process and data visualization tools that focused on driving standards and consistency in how practices are measured and managed, against their growth plans. • Optimized process in tandem with Practice leadership, business technology, and presales to better capture data points on our technical solutions being sold, as well as enabled a team of 20 operations members on the process.• Built from the ground up an automated google sheets performance scorecard that cut down time to insights from hours to seconds. Successfully enabled practice leaders with it and developed a healthy feedback loop.• Coordinated billable and non-billable assignments on customer projects to ensure Practice Leads are supporting and engaged with delivery teams. Show less

Vancouver, British Columbia, Canada

• Collaborate with Delivery Directors, Sales, and other Operations Coordinators to optimally staff incoming opportunities and support Project Managers on in-flight project resource plan changes while taking into account project goals and deliverables that inform resourcing decisions.• Facilitated weekly and ad-hoc meetings between stakeholders to ensure smooth flow of conversation and efficient decision making. This was done through guided slide presentations and agendas.•… Show more • Collaborate with Delivery Directors, Sales, and other Operations Coordinators to optimally staff incoming opportunities and support Project Managers on in-flight project resource plan changes while taking into account project goals and deliverables that inform resourcing decisions.• Facilitated weekly and ad-hoc meetings between stakeholders to ensure smooth flow of conversation and efficient decision making. This was done through guided slide presentations and agendas.• Analyze and create reports and dashboards in Salesforce and Google Sheets to help inform decision-making and awareness around revenue generation, KPIs, project performance, resource management and growth strategy• Collaborate with Strategy and Success leaders on several operational initiatives surrounding understanding team performance, sales forecasts, and improving account management. Show less

Vancouver, British Columbia, Canada

- Practiced excellent phone and communication skills to actively gain a deep understanding of the bookkeeping needs and wants, while acting as a financial advisor for entrepreneurs - Facilitated the set up of a free trial with Bench's service while providing clean and concise notes for the account executive to close the sale- Practiced excellent time management skills to manage a lead pipeline and work towards hitting personal and team quotas.

Vancouver, Canada Area

- Worked to retain clients by objection handling and problem-solving, while providing the best possible client experience. - Worked as a solution orientated leader with Sales and Operations when faced with client escalations-Became very knowledge of Bench CRM, Payment, and bookkeeping software as well as the current US Small business COVID-19 Relief programs.- Consistently hit personal retention targets while working with the team to hit company and team targets.

Vancouver, Canada Area

Played a key role in developing the many logistical aspects of international and Canadian conferences through professional communication and high level organizational skills. Worked on several large scale projects both with logistical planning and on site execution such as:NAACCR/IACR 2019 - 450 delegatesInternational Wheat Congress - 900 delegatesIABSE New York - 650 delegates My work involved the diverse aspects of a large conference such as working with… Show more Played a key role in developing the many logistical aspects of international and Canadian conferences through professional communication and high level organizational skills. Worked on several large scale projects both with logistical planning and on site execution such as:NAACCR/IACR 2019 - 450 delegatesInternational Wheat Congress - 900 delegatesIABSE New York - 650 delegates My work involved the diverse aspects of a large conference such as working with scientific abstracts and presenters, developing conference mobile apps, designing conference marketing material and signage, working with exhibitors, and many more aspects of special event planning. Show less

• Coordinated with various stakeholders and other imagine team members to implement a first year orientation event for 10,000 new to UBC students • Created a plan to organize lunch for both the training potions of Imagine UBC, and the event itself, feeding over 10,000 students and staff• Oversaw the hiring, training, and scheduling of 60 volunteers for Imagine UBC

Worked on activations including TD MySpend and LARA Bar. This required a very high level of social engagement and communication skills to deliver product information with positivity and composure

Worked at the ambleside animal hospital to assist veterinarians and technicians in day to day operations while completing a checklist of tasks each day.