Ethan Diggs Email & Phone Number

Atlanta, Georgia, United States

• Provides guidance to 25+ accounts focused on client privacy, governance, infosec, and third-party risk management.• Creates and executes success plans based on client pain points and use cases.• Applies configuration and product features to maintain customer compliance for US and Global privacy regulation and jurisdictional updates, such as CPRA and GDPR.• Implements IT Risk Management and Third-Party Risk Management software suits for financial, pharmaceutical, retail, and legal… Show more • Provides guidance to 25+ accounts focused on client privacy, governance, infosec, and third-party risk management.• Creates and executes success plans based on client pain points and use cases.• Applies configuration and product features to maintain customer compliance for US and Global privacy regulation and jurisdictional updates, such as CPRA and GDPR.• Implements IT Risk Management and Third-Party Risk Management software suits for financial, pharmaceutical, retail, and legal accounts.Proprietary/Internal• Coordinates service with internal and external stakeholders to ensure timely results on key risks and deliverables. Show less

Kennesaw, Georgia, United States

Designed and facilitated working sessions to scope key client initiatives, plan work hours, and allocate resources.• Worked efficiently between clients, sales teams, project management office, and product and engineering teams to design and finalize Statement of Work for project activities.• Created Jira Dashboards to effectively monitor KPIs– ensuring that the project lifecycle is adequately identified and maintained to meet key deliverables.• Managed all client escalations:… Show more Designed and facilitated working sessions to scope key client initiatives, plan work hours, and allocate resources.• Worked efficiently between clients, sales teams, project management office, and product and engineering teams to design and finalize Statement of Work for project activities.• Created Jira Dashboards to effectively monitor KPIs– ensuring that the project lifecycle is adequately identified and maintained to meet key deliverables.• Managed all client escalations: working side by side with direct and cross-functional team members to identify issues and develop lasting solutions to complex problems.• Supported six direct reports between US and LATAM.• Reported out self-created executive summaries for KPI monitoring, billable and non-billable resource utilization, highlighting key initiatives, deliverables, and team recognition. Show less

Marietta, Georgia

Served as the prime point of contact for customer support through the technical implementation process for both end-to-end new builds, upgrades, and module ads.• Solutioned project objectives through cross-functionality. Teaming up to excel working between internal and client teams to provide timely and efficient solutions to mission-critical initiatives.• Supported client go-lives via travel, extended support measures, and critical problem-solving sessions.• Led kick-off meetings… Show more Served as the prime point of contact for customer support through the technical implementation process for both end-to-end new builds, upgrades, and module ads.• Solutioned project objectives through cross-functionality. Teaming up to excel working between internal and client teams to provide timely and efficient solutions to mission-critical initiatives.• Supported client go-lives via travel, extended support measures, and critical problem-solving sessions.• Led kick-off meetings, configuration discussions, and training sessions for multiple phases of the project lifecycle. Show less

Canton, Georgia

World’s largest video game retailer with over 6700 retail stores in 15 countries worldwide and online.Reporting to the Assistant Manager, responsible for sales, customer service, and store upkeep. Help customers with technical issues, product features and technology-related problems. Consistently exceed sales goals. Recognized for excellent face-to-face customer interaction and taking on tasks without direction.Part time employment while attending Chattahoochee Technical College.

Canton, Georgia

Second largest U.S. bookstore chain with over 200 stores in the South, Mid-west and Northeast with more than 5,500 employees. Reporting to the Assistant Manager, responsible for sales, customer service, inventory control and store upkeep including organization and distribution of incoming shipments of books and electronic readers and stocking of shelves. Consistently met or exceeded daily sales goals. Part time employment while attending Chattahoochee Technical College.

Canton, Georgia

Order Entry / Deployment Specialist 2009 – 2011 Responsible for processing 400 - 700+ online customer orders per day, verifying and charging credit cards for orders, generating warehouse picking tickets, verifying tickets, managing order deployment to the Shipping Department, and troubleshooting and resolving order issues for customers. Part of the team that established a Specialized Deployment Program for Walmart and Sam’s Club.Order Entry… Show more Order Entry / Deployment Specialist 2009 – 2011 Responsible for processing 400 - 700+ online customer orders per day, verifying and charging credit cards for orders, generating warehouse picking tickets, verifying tickets, managing order deployment to the Shipping Department, and troubleshooting and resolving order issues for customers. Part of the team that established a Specialized Deployment Program for Walmart and Sam’s Club.Order Entry 2007 – 2009Responsible for processing 200 - 400+ online customer orders per day. Achieved a 99% accuracy rating. Show less