Ethan Donnelly Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

· Wrote 10,000+ e-commerce English product descriptions across a range of categories including ready-to-wear, accessories and self-care products. · Maintained strict standards of quality control to ensure content was consistent, accurate, and relevant to target customers.· Ensured product descriptions were consistent, accurate, and relevant to customers by maintaining strict standards of quality control and conducting thorough research.

Montreal, Quebec, Canada

• Developed effective relationships and participated in day-to-day communication with international B2B clients. • Liaised closely with various internal departments and external stakeholders on collections review, delivery windows, production, and payments to ensure timely receipts and to support business potential.• Prepared accurate excel reports and analysis, data entry and administrative duties.• Coordinated all parts of the delivery process of orders and samples.• Coordinated photographers, models, and product styling for editorial projects, celebrity sampling, and e-commerce photoshoots to ensure cohesive brand representation and produce high-quality visual content.• Accurately prepared required paperwork for shipments to ensure products were delivered for tight seasonal deadlines. • Assisted with coordinating the Paris Fashion Week showroom by preparing relevant materials, organizing merchandizing plan, and assisting with B2B and media appointments.• Work closely with the Operations manager on ad-hoc projects.• Developed and implemented product copywriting standardization guidelines for e-commerce and marketing materials.• Maintained inventory records to ensure accuracy of B2B and B2C ATS linesheets, enabling efficient order fulfillment.• Directly fulfilled 500+ B2C e-commerce orders and delivered quality customer support through Shopify, ReAmaze, and Shippo platforms.

Vancouver, British Columbia, Canada

• 100+ hours working on set for various clients shooting e-commerce and editorial projects as well as walking runway shows; published in Elle and Vogue Mx.• Delivered high-quality work for clients by maintaining open communication, upholding professionalism on set, and collaborating on creative direction during photo shoots.

Vancouver, British Columbia, Canada

• Sourced, prepared, and styled garments for client photoshoots.• Coordinated models, photographers, and supported creative direction on set.• Ensured smooth execution of productions by managing pre-production set preparation and assisting with studio lighting, photography, and staging during shoots.

Vancouver, British Columbia, Canada

• Designed, planned and executed 40+ successful events for Art Vancouver’s Art Downtown 2021 Summer Program. • Wrote, edited and applied for Grants to support Art Downtown as a Non-Profit Organization.• Communicated with government contacts and city officials to facilitate event partnerships and permits.• Coordinated services for events, such as ticket sales, signage, exhibitor enquiries and organization of participant registration.• Designed print/digital marketing material, branded content, and promotional advertisements.• Ran social media campaigns and created content for Art Vancouver’s Instagram, Facebook and Twitter.• Created and promoted online event registration on the Eventbrite platform.• Wrote the monthly Art Vancouver Newsletter and worked closely with other Community Art Initiatives to facilitate cross-promotion between platforms.• Provided urgent customer support for attendees, artists, and gallery owners.• Planned exhibits for the Art @ Bentall gallery space, contacted exhibitors, artists and galleries to formalize an exhibition schedule.• Maintained exhibitor database and administrative information files using meticulous attention to detail.• Published blogs and digital content regarding exhibitions, artists and events. • Spread cultural and arts awareness by facilitating PR and media coverage.

Vancouver, British Columbia, Canada

• Developed, maintained and operated a national sales and marketing plan for medium and large brokerage prospects.• Managed inbound support requests through the help desk system (both email and phone) while screening inbound sales enquiries and providing appropriate preliminary information based on the source of the enquiry and move the person into the appropriate sales funnel. • Lead 1-hour online training courses on the operation of the software platform using a pre-established curriculum.• Managed the brokerage onboarding workflow for new brokerage clients across Canada.

• Maintained tight business controls through organized budget documentation and expense tracking.• Protected security and maintained data integrity by observing strict confidentiality rules.• Kept records organized and easily searchable by developing and updating spreadsheets and databases.• Assessed data and information to verify entry, calculation, and billing code accuracy.• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

• Successfully supported personal needs of residents dealing with diverse conditions through one-on-one daily interactions.• Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.• Provided swift and knowledgeable emergency support in line with campus crisis protocols• Enforced residence policies and safety standards through building and room rounds.• Improved resident care and satisfaction through strategized weekly meetings with directors to advocate for resident needs.

Surrey, British Columbia, Canada

• Resolved interdepartmental communication errors through application of data entry knowledge and CLLI coding skills.• Enhanced team performance targets and prevented critical errors by keeping optimal work quality and paying attention to fine details.• Arranged for title searches of properties being managed while relaying confidential information to supervisors.• Scanned documents and saved in database to keep records of essential organizational information.• Maintained accurate records by updating client correspondence files and Excel CLLI database.

South Surrey, British Columbia, Canada

• Ensured customer-focused service by anticipating and fulfilling their needs before they arose, while keeping the department full, clean, and tidy.• Promoted loyalty, increased satisfaction and sales numbers by helping customers complete purchases, locate items and join reward programs.• Recorded, monitored, and maintained optimal and required food temperatures throughout show floor, displays, and storage areas.• Performed regular segment cycle counts and multiple inventory audits to maintain accurate records.

Bachelor Of Arts + Masters Of Management Dual Degree Program

Bachelor Of Arts - Ba, Political Science Major, Sociology Minor