Ethan Draeger Email and Phone Number

- Host regular virtual group sessions focused on body doubling and peer support for queer, neurodivergent individuals.- Collect, track, and troubleshoot technical issues from group members and hosts.- Develop onboarding materials and draft communication.- Build structures and documentation for institutional memory.- Contribute to strategic long-term planning and problem solving.

I assisted in leading a team of 25+ floor staff to empower and support them in accommodating as many as 5000+ guests/day. I also promoted LGBTQ+ needs within the museum and as part of the Chicagoland Alliance of Museums with Pride (CAMP).In Group Center:- Anticipated needs, created and enacted plans, and adapted on the fly to offer guests and staff the best experience possible.- Communicated with other Guest Operations teams, as well as Guest Experiences, Education, Facilities, Special Events, Group Sales, and janitorial, security and food services. - Communicated with external parties - school office staff, bus companies, external event staff.- Anticipated and discreetly resolved guest and staff issues and needs.- Assisted with training of new staff.- Co-created tools to streamline onboarding and daily rotations for 20+ positions.- Co-created tools to better maintain institutional memory.- Adapted team process to maintain stellar guest service in response to budget constraints and construction projects.- Strategized as a team to transform burned-out staff into a resilient team by implementing rewards and recognition programming.- Coached staff on procedure, handling guest issues, strategy, and performance.Advocacy work at MSI and via CAMP:- Gave presentations on transgender-inclusive policies to MSI HR staff, Directors, and VPs, as well as to CAMP.- Co-presented to CAMP on approaching advocacy from a lower-level manager perspective.- Co-facilitated a group discussion for 15+ LGBTQ-identified museum professionals through CAMP, which resulted in the organization of a CAMP subgroup.

- Worked as part of a highly-organized team to efficiently guide 5000+ people/day on field trips through check-in, lunch, and departure processes.- Maintained knowledge of museum to engage with guests and assist in guest recovery.- Clearly and calmly communicated updates about ticketing, scheduling and procedure to staff, as well as anxious teachers and bus drivers.- Prepared group summary reports and materials for upcoming visits.- Learned procedures of other operations teams and assisted as needed.

- Taught on short-term notice, meeting new students and curricula on a daily basis.- Supported curriculum of primary teachers to achieve lesson plans and goals.- Wrote and paced lesson plans to teach and practice grammar and vocabulary and prepare for exams through reading, writing, listening and speaking.- Created and adapted existing activities to keep students engaged during long classes.- Created a workshop based around a short film, as well as a themed field trip to Harold Washington Library.- Balanced a variety of needs in a single classroom of students with diverse language backgrounds and skill levels.

- Lived in two Russian cities while completing an intensive training course and teaching English.- Navigated public transit, and everyday life using a second language.- Studied an intensive teaching course in Moscow that included advanced English grammar, teaching methodology, practice lessons, and testing. - Taught English in Volgograd, traveling between the company site, local business, and clients’ homes for lessons.- Taught semester- and year-long courses to a variety of audiences: four-year-olds through adults, elementary through fluent, including basic English, business English and test prep.- Imagined examples on-the-spot to clarify grammatical structures and vocabulary meaning.- Found creative solutions and workarounds for spotty technology, often adapting activities and games on the fly.- Budgeted class time to appropriately pace curriculum for both semester-long and full-year courses.- Managed behavior in classrooms of up to 12 students, accommodating a variety of strong personalities.

- Supervised 10-25 K-6 students in before- and after-school programs and summer school.- Communicated across a language barrier with recent immigrant and refugee students.- Planned enrichment activities based in science, art, physical education, and reading.- Led activities and games in classroom and gymnasium environments.- Provided homework and in-class assistance.- Worked one-on-one with a student with sensory needs, finding alternative approaches to balance one-on-one enrichment, classroom participation, and practice of appropriate self-soothing techniques.

- Managed hiring, payroll, planning and supervision for an after-school program and community meal for local middle- and high-school youth.- Coordinated curriculum and volunteers for Sunday School lessons and a summer Vacation Bible School program.- Assisted in operating an after-school tutoring and ESL program for local students and their parents.- Created a summer youth program that connected 5-10 students with cultural events and institutions around the city, as well as on-site arts programming.- Assisted with a playgroup for infants and toddlers and managed email-marketing and newsletter communication with their parents.