It Help Desk Worker
-Responding to incoming inquiries via phone, email, or in-person and providing timely and effective technical assistance to faculty, staff, and students.-Troubleshooting hardware and software issues, including but not limited to computers, printers, projectors, network connectivity, and software applications.-Performing password resets and account management tasks for university systems and applications.-Logging and tracking support requests using a ticketing system, documenting solutions and follow-up actions, and escalating complex issues to appropriate IT staff as needed.-Assisting with the setup, configuration, and deployment of computers, peripherals, and software across campus.-Conducting regular room checks and maintenance of technology equipment in classrooms, labs, and other campus facilities, including projectors, AV equipment, and computing devices.-Collaborating with other IT teams and departments to coordinate support efforts, resolve technical issues, and implement campus-wide technology initiatives.-Providing technical training and guidance to end-users on the use of software applications and technology resources.-Contributing to the development and maintenance of IT documentation, knowledge base articles, and training materials.