Ethan Gaudreau Email & Phone Number

Santa Clara, California, United States

• Respond to Ticket Office emails, requiring professionalism and care as written representation of the 49ers• Manage and oversee Ticket Office Representatives, assisting and guiding them in their roles• Liaison between Ticket Office and VIP clients, pertaining to ticket sales and special accommodations• Operate Remote Box Offices

Santa Clara, California, United States

• Field 50+ calls per day, requiring extensive knowledge of stadium info, policies, and familiarity with all departments• Provide front line assistance and customer service to Season Ticket holders, upholding Season Ticket Holder Standards• Utilize ticketing database, knowledge of Archtics, CRM Dialsource, Trello, and TM Sales software to sell tickets at box office, often handling large transactions $2000+ • Ticket resolution, troubleshooting and providing detailed steps to assist customers with Ticket issues and software hiccups

San Francisco, California, United States

• Responsible for setting up all 6+ external gates for entry into Giants games (includes barriers, security scanners, tablets, stanchions)• On call to assist 5+ other departments with set up and tear down needs, requiring attentiveness to Two-way radio, and knowledge of Ballpark locations and navigation• Work in tandem with outside sourced Events, requiring flexibility, teamwork, and communication with ever changing crews• Organizing and storing ballpark stock, requiring proficiency with pallet jack and physical strength• Reset Ballpark to standard after events, requiring good memory and attention to detail

New York, United States

• Educated guests on recent releases / new product• Made 10+ sales per day, consistently achieving 2k+ sales goal• Informed knowledge of product, i.e. knowledge of 20+ products for guest questions• Customer Service at forefront, informed genuine product recommendations to fulfill guest needs

Oakland, California, United States

Worked as an assistant in a professional manufacturing shop for custom circus equipment. Operated various shop machinery such as a bandsaw, buzzsaw, and drill press, and was the primary trapeze manufacturer. This included cutting, gluing, and sewing trapezes for personal and professional use. Also assisted in setting up personal and professional rigs. This experience allowed me to work with my hands, and made me recognize the importance and joy in working with your hands and creating things.

San Francisco, California, United States

Refereed and oversaw over 100 games. Strong and confident in the calls I made, and also responsible for and aware of everything occurring on the playing field. My prowess was demonstrated when I was selected to umpire All Star tournaments in my final 3 years. This helped me operate well under pressure, and developed my patience and composure when questioned by coaches, players, and fans.

San Bruno, California, United States

Operated the concession stand in a theater and served an an usher. Developed my relations with customers and customer service experience in general, helping me learn to relate to and understand frustrated customers and never wavering in my kindness and welcoming attitude. Served 100+ customers a day and was relied upon to complete timely transactions. Also was part of the closing crew every single night, which meant being trusted to clean the concession area and leave it orderly for the morning crew. As an usher, showed patience and knowledge of theater layout to best assist customers.

South San Francisco, California, United States

Helped prepare for and transport events to their destination, and set them up upon arrival. This included carrying 40+ pounds, and being observant and safe in setting up equipment. Also worked as event staff for events, rotating between booths and working to provide the best experience for event goers with my attitude and attention in the moment.

Education record

Bachelor'S Degree, Sport Management

Graduated with a Bachelors degree in Sport Management in December 2022.

Business Administration And Management, General, 3.83 Gpa

Attended SF State after graduating from Santa Barbara City College. Satisfied general ed requirements while preparing for transfer.

Associate Of Arts - Economics, Associate Of Science - Business Administration, Economics, Business Administration, 3.43 Gpa

Activities and Societies: Graduated with Honors.Attended Santa Barbara City College after High School, where I graduated in two years.