Enhanced personal knowledge working with Cisco Security Product Appliances and SoftwareConsulted with customers on problems with the Cisco Identity Service EngineManaged network access services and endpoints using authentication protocols, such as TACACS+ and RADIUSConfigured Windows Server Domain Controllers running Active Directory, Certificate Authority Services, and DNS

Communicated with customers and assisted them with problems they experienced with Cisco Software ProductsUtilized CRM management tools, such as Salesforce, to control the workflow of TAC case managementAssisted new customers with helping set up Webex accounts to do remote collaboration during the COVID-19 pandemicDebugged software logs in production and lab environments for the Cisco Data Center Management Software, including postgresql, docker, and HA heartbeat logsConfigured… Show more Communicated with customers and assisted them with problems they experienced with Cisco Software ProductsUtilized CRM management tools, such as Salesforce, to control the workflow of TAC case managementAssisted new customers with helping set up Webex accounts to do remote collaboration during the COVID-19 pandemicDebugged software logs in production and lab environments for the Cisco Data Center Management Software, including postgresql, docker, and HA heartbeat logsConfigured VM servers: Windows, Linux, and OVA templates, to run DCNM severs and SMTP Relay servers Show less

Configured and implemented new Windows and Linux VM'sCommunicated with clients to mitigate technical issues on their workstationsLearned common standard MSP ticketing and auditing software, such as ConnectWise, Kaseya, and AuvikCreated daily popup form for clients to survey workers about COVID-19 symptomsUtilized Microsoft Office Suite programs including: Word, Excel, PowerPoint, Teams, Outlook, Forms, and… Show more Configured and implemented new Windows and Linux VM'sCommunicated with clients to mitigate technical issues on their workstationsLearned common standard MSP ticketing and auditing software, such as ConnectWise, Kaseya, and AuvikCreated daily popup form for clients to survey workers about COVID-19 symptomsUtilized Microsoft Office Suite programs including: Word, Excel, PowerPoint, Teams, Outlook, Forms, and Power Automate Show less