Ethan Gould Email & Phone Number

Cape Town, Wc, Za

City Of Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

• Provided technical support to users for desktop computers,telephony systems, printers, and other peripheral devices.•Working with vSphere (We are currently going a lot more in-depth)•Maintaining and supporting Windows servers for Active Directory,DNS, DHCP, and file/print services.•Configured, managed, and maintained WithSecure and Mimecast email filtering and archiving systems.•Installed, updated, and maintained client-specific softwareapplications.•Trained… Show more • Provided technical support to users for desktop computers,telephony systems, printers, and other peripheral devices.•Working with vSphere (We are currently going a lot more in-depth)•Maintaining and supporting Windows servers for Active Directory,DNS, DHCP, and file/print services.•Configured, managed, and maintained WithSecure and Mimecast email filtering and archiving systems.•Installed, updated, and maintained client-specific softwareapplications.•Trained end-users on how to use various software applications andhardware devices.•Provided support for remote users and remote desktop access.•Diagnosed and troubleshooted software and hardware issues usingremote tools and diagnostics.•Provided on-site and off-site support to resolve hardware andsoftware issues.•Managed and maintained inventory of hardware and software.Skills:• Setting up and configuring company VOIP phones•Managing clients Active Directory•Installing and managing company specific applications•Strong knowledge of Windows OS and familiar with Mac.•Excellent customer service skills and ability to communicatetechnical information to non-technical users. Show less

Cape Town, Western Cape, South Africa

I was a bartender at La Parada by Constantia Nek and was working the busiest POS’. This has taught me how to:•Work well with people and manage clients’ expectations.•Make it easier to make new connections.•Learn to deal with difficult clients.•Be calm in stressful situations.•Promote and upsell to customers.

Cape Town, Western Cape, South Africa

Assisted in the day-to-day operations including:•Rentals•Sales advice•Repairs•Quotes

Cape Town, Western Cape, South Africa

We worked with reputable brands such as Mc Donald’s and Coca Cola. Myduties included:•Client interaction•Engaging with promotional material•Managing promoters on my shift•Meeting promotional targets

It Engineer, Information Technology

It Engineer, Cyber Security

Matric, 8 - 12

Matriculated