As a Customer Success Executive, I set the tone for success early by placing my customers in their customers' shoes to help them understand how to best utilize Outcome Health's offerings. I worked to ensure customer satisfaction and engagement, maintain high retention, and generate new business. I served as the main point of contact for 650+ accounts and was responsible for managing physicians', healthcare executives', and clinical personnel' business needs and requests. I excelled at taking brand new accounts from the the point of implementation to product champions and to the point of referring new clients. I also acted as a liaison between our customers and our internal teams such as product, media, implementation, and solution architects. I successfully personalized my customer relationships to ensure they were satisfied with their Outcome Health experience.Customer Feedback Platform Project ManagerAs a Customer Success Executive, I had the opportunity to work closely with Outcome Health's customers and learned how our products and services were being utilized. I designed and implemented Outcome Health's first internal customer feedback platform enabling all customer-facing teams to capture the voice of our customers. This platform aimed to eliminate bias across the organization. This improved our non-customer facing teams' ability to stay aligned with our customers' needs and prioritize their roadmap.Competitor Insights Project ManagerI was appointed by an executive sponsor to lead the manage the inaugural competitor insights team. I implemented a data-capturing process that enabled the team to keep track of all lost accounts to competition, competitor market/geographical expansion, and product launches. This brought transparency to how Outcome Health was being perceived in the market against our competitors, ultimately making it easier for our customer success and sales teams to overcome objectives.

As a Product Marketing Consultant, I was responsible for:- Assisting clients in identifying growth opportunities- Conducting buyer interviews to gain insights- Developing customer segments and buyer personas- Defining product messaging, positioning, and value propositions.- Creating and/or modifying sales and marketing collateral to improve marketing and sales effectiveness.

Haka Products simplifies your product portfolio for your sales reps and helps them create opportunities for growth. Haka Connect, our manufacturing sales enablement app, helps your reps connect the dots between customer needs and your products.It’s almost as if the sales reps forget about the thousands or millions of products in your catalog and focus instead on how the applications of those products can create value and solve problems for your customers. As the old saying goes..."sell holes; not drills." Think of it like a product playbook.And because our apps are 100% based on Salesforce, the learning curve and time to value will be next to nothing.At Haka Products, we also offer product marketing and product management services that combine entrepreneurial people, lean / agile methods, and rapid experimentation to help you innovate and go to market, fast. Breakthrough innovation? New products? New markets? We have you covered.

- Manage inventory, sales, and employees- Develop in-store systems making day-to-day operations simpler and more organized

GradMatchers is a two-sided web platform that will (a) help higher education institutions identify and recruit qualified AND interested students to their school (b) help prospective undergraduate and graduate students identify the schools that fit their needs and decide where to apply and enroll (c) facilitate communication and interaction between the two parties.Our mission is to level the playing field between prospective students and higher education admissions departments through empowering students by giving them control of their admissions process.

At VeriPulse, we offer strategic insight behind social media to businesses and brands. Through products and services that reveal the actual data behind your following, we bring truth to your image. Our services hinge on data accuracy, social media integrity, and data visualization. We are committed to providing data based on real people in social networks. We offer a web platform to access our services, available soon at www.veripulse.com.

Spread company awareness around the campus of The Ohio State University, make sales with Greek organizations and university clubs.

Strategize with other interns how to effectively promote events, develop and expand ways of marketing through social media, and generate sales.