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With 10 years of experience in the DevOps/software delivery space, I am a seasoned enterprise account executive who enables day one Kubernetes success at Devtron.ai, a leading cloud-native application delivery platform. I leverage my strong focus on business value and post-sales milestone success/adoption to build long-term relationships with customers and partners across various industries and geographies.I thrive in all work environments, whether office, remote, traveling, or customer-facing, and I am comfortable with all levels of tactical and strategic conversations, from engineer IC level to C-level. My goal is to help customers achieve their desired outcomes and maximize their return on investment with Devtron.ai.
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Customer Success Manager, EnterprisePosit Pbc Nov 2024 - PresentBoston, Massachusetts, Us -
Customer SuccessLuxcreo May 2024 - Nov 2024Belmont, California, Us -
Founding Ae - AmericasDevtron Inc. Jun 2023 - Feb 2024Wilmington, Delaware, Us -
Field Sales ManagerWso2 Apr 2022 - Jun 2023Santa Clara, California, Us -
Enterprise Account ExecutiveCloudbees Mar 2021 - Apr 2022San Jose, California, Us -
Account ExecutiveCloudbees Jun 2020 - Mar 2021San Jose, California, Us
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Manager, Customer Success/EngagementCloudbees Feb 2017 - Jun 2020San Jose, California, Us-Lead team of Success Managers in enterprise portfolio management and individual customer project management.-Facilitate with training on client relationship building, project management, and Jenkins/DevOps fundamentals.-Work with strategic clients to drive executive engagement on CI/CD and DevOps transformation initiatives.-Manage risk escalations and risk management projects across organizational teams. Providing additional feedback to product and engineering organization.-Coordinate the implementation, change management, and day-to-day usage of tools such as Salesforce, ZenDesk, Totango, and JIRA/Confluence.
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Customer Success ManagerCloudbees Jan 2016 - Feb 2017San Jose, California, Us
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Enterprise Support ManagerYouth Digital Jul 2014 - Jan 2016Durham, Nc, Us-Lead the client relations, hiring, and personnel management of the B2B and B2C support team-Lead the training method and overall procedure generation for the support division as it grew from 3 employees to 20+ employees.-Developed and managed support operational statistics/reporting and relevant comparisons to sales and business development figures in an Agile delivery environment-Answered tickets to assist with cyclical volume and to maintain awareness of the environment -
Dell Services Federal Government - Us Epa Support AnalystUs Epa Feb 2013 - Aug 2014Washington, Dc, Us-Assisted with Lotus Notes to Outlook Exchange migration support-Assisted with Windows XP to Windows 7 migration support-Technical support for US EPA Federal employees and contractors throughout the country-Support on remote VPN, Active Directory, internal software, hardware, printer, Office 2007/2013, and other common computer or software issues with a focus on ticket resolution. -
Commercial Insurance SpecialistDyrke Maricle State Farm Apr 2012 - Dec 2012Business-to-Business marketing and sales research -Product and sales proposal creation, preparation, and presentation -Business and community networking -Social media content creation and marketing
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Summer Sales RepresentativeThe Bicycle Chain May 2011 - Aug 2011Chapel Hill, Nc, UsAssist customers in questions and selection of bicycles, safety equipment, and accessories. -Perform basic maintenance for customers with worn or broken cycling equipment. -During my time as a representative I became one of the highest performing salesman of the season. -
Assistant ManagerGamefrog Jan 2007 - Dec 2009Assist customers in computer troubleshooting and sales issues. -Manage employee information, scheduling, and payroll. -Opening/closing the store and handling nightly bank deposits.-Developing marketing opportunities and promoting professional gaming tournaments at the Gamefrog LAN center.
Ethan Thompson Skills
Ethan Thompson Education Details
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North Carolina State UniversityPsychology
Frequently Asked Questions about Ethan Thompson
What company does Ethan Thompson work for?
Ethan Thompson works for Posit Pbc
What is Ethan Thompson's role at the current company?
Ethan Thompson's current role is Customer Success @ Posit PBC.
What is Ethan Thompson's email address?
Ethan Thompson's email address is et****@****ees.com
What is Ethan Thompson's direct phone number?
Ethan Thompson's direct phone number is +170475*****
What schools did Ethan Thompson attend?
Ethan Thompson attended North Carolina State University.
What are some of Ethan Thompson's interests?
Ethan Thompson has interest in Social Services, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Ethan Thompson known for?
Ethan Thompson has skills like Microsoft Office, Social Media, Research, Public Speaking, Customer Service, Microsoft Excel, Powerpoint, Sales, Team Leadership, Management, Leadership, Microsoft Word.
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