Ethan High Email & Phone Number

Gilbert, Az, Us

Tempe, Arizona, United States

Partnered with multiple lines of business to ensure consent order milestones and activities were completed timelyDrove implementation of short and long-term efforts that directly impacted growth and scaleSolved complex business challenges crossing multiple teams & functions Identified opportunities to iterate, optimize, and automate operationsUsed data & analytics to analyze products and processes to measure progress towards goals

• Partnered with business leaders to evaluate new issues by identifying root cause, potential risks and created management action plans to ensure the remediation efforts properly mitigated any potential risk. • Completed control testing for all Very High and High rated risk controls within the Insurance department and ensured all completed Management Action Plans successfully passed Cenlar's Audit Validation Team's Validations and Sustainability periods.• Engaged Insurance Management to… Show more • Partnered with business leaders to evaluate new issues by identifying root cause, potential risks and created management action plans to ensure the remediation efforts properly mitigated any potential risk. • Completed control testing for all Very High and High rated risk controls within the Insurance department and ensured all completed Management Action Plans successfully passed Cenlar's Audit Validation Team's Validations and Sustainability periods.• Engaged Insurance Management to complete consent order activities which entailed the evaluation of all existing controls, risks, procedures and regulations to identify potential control gaps and potential enhancements that could be made to create a more sustainable and effective business unit. • Allied with Insurance, New Loans, Portfolio Transfers and Compliance to create, implement and complete an Escrow Flood MRA Show less

Phoenix, Arizona Area

• Identified key line of business risks and the associated controls that mitigate those risks by testing functional, common and foundational controls maintained within business Risk and Control Self Assessments. • Evaluated end-to-end risks and controls, ensuring appropriate risk ratings, evaluating the appropriateness of risk-based testing strategies and change control evaluations. • Designed and rolled out effective test scripts and the overall testing approach for… Show more • Identified key line of business risks and the associated controls that mitigate those risks by testing functional, common and foundational controls maintained within business Risk and Control Self Assessments. • Evaluated end-to-end risks and controls, ensuring appropriate risk ratings, evaluating the appropriateness of risk-based testing strategies and change control evaluations. • Designed and rolled out effective test scripts and the overall testing approach for Control Managers to ensure customers affected by Hurricane Harvey were handled properly. • Assisted peers with the validation of a Flood Zone Discrepancy MRA, multiple Escrow Analysis, Flood and Mortgage Insurance Action Plans including Audit and high severity plans.• Completed control testing for Tax and HOA controls in the switch from FORCE to CORE control systems. • Assisted team members with completing test evidence documents for Flood, Special Loans and Escrow Analysis controls. • Ensured audit readiness was completed for the 2020 Tax and HOA Audit, resulting in a Satisfactory rating.• Collaborated with multiple Lines of Business from Default to Servicing on improving Customer Assistance, Underwriting and Escrow (Tax & HOA) team’s procedures to eliminate deficiencies and potential risk to the bank.• Assisted in the testing and development of a new customer dashboard on the Chase.com website Show less

Phoenix, Arizona Area

• Led reporting improvement initiatives on Customer Assistance and Underwriting teams within Default Mortgage Servicing. • Partnered with senior operations leaders to identify key metrics and targets for an enterprise-wide Performance Scorecard, designed to provide managers with a holistic view of agent and team performance. • Designed and implemented a dashboard used to measure referrals against rejects performance targets, resulting in greater accountability and… Show more • Led reporting improvement initiatives on Customer Assistance and Underwriting teams within Default Mortgage Servicing. • Partnered with senior operations leaders to identify key metrics and targets for an enterprise-wide Performance Scorecard, designed to provide managers with a holistic view of agent and team performance. • Designed and implemented a dashboard used to measure referrals against rejects performance targets, resulting in greater accountability and better oversight of multiple rejects between Customer Assistance and Underwriting. • Collaborated with internal stakeholders to develop Agent Productivity report tracking and trending to highlight opportunities for performance improvement. Show less

Phoenix, Arizona Area

• Utilize investigative skills to analyze loans for potential fraud while working with Customer Assistance Specialists to obtain necessary documentation to clear potential fraud alerts. • Audited peers to ensure policies and procedures are effectively in use. • Assisted management with daily reports and special projects. • Identified opportunities for cross-training throughout Operations and Underwriting and collaborated with management to create audit reporting… Show more • Utilize investigative skills to analyze loans for potential fraud while working with Customer Assistance Specialists to obtain necessary documentation to clear potential fraud alerts. • Audited peers to ensure policies and procedures are effectively in use. • Assisted management with daily reports and special projects. • Identified opportunities for cross-training throughout Operations and Underwriting and collaborated with management to create audit reporting resulting in a more accurate workforce, greater efficiency and a reduction in error. Show less

Phoenix, Arizona Area

• Managed the customer experience throughout the default modification process and served as the primary contact for customer and approved third parties. • Responsible for developing restructured plans to assist clients in resolving delinquency and avoiding foreclosure. • Balanced a workload consisting of customer modification requests at all stages of the process. Liaison between the customer and other internal departments.

Phoenix, Arizona Area

• Contacted customers with overdue accounts via telephone in an attempt to collect the overdue amount.• Assessed individual customer circumstances to determine an appropriate course of action for collecting past due amounts.• Helped determine reasons for non-payment, negotiating payment arrangements, offering suggestions to customers on how to meet their obligations and advising on potential ramifications to their account if disregarded

Chandler, Arizona

• Contacted customers 5-45 days past due via dialer system in an attempt to collect their past due auto loan payments.• Worked a queue of accounts 46 days past due to charge offs in an attempt to assist in resolving past due balances, issuing repossession orders, skip tracing and resolving customer accounts.