Ethan High Email & Phone Number

Gilbert, AZ, US

Tempe, Arizona, United States

Partnered with multiple lines of business to ensure consent order milestones and activities were completed timelyDrove implementation of short and long-term efforts that directly impacted growth and scaleSolved complex business challenges crossing multiple teams & functions Identified opportunities to iterate, optimize, and automate operationsUsed data &.

• Partnered with business leaders to evaluate new issues by identifying root cause, potential risks and created management action plans to ensure the remediation efforts properly mitigated any potential risk.
• Completed control testing for all Very High and High rated risk controls within the Insurance department and ensured all completed Management Action Plans successfully passed Cenlar's Audit Validation Team's.
• Engaged Insurance Management to… Show more
• Engaged Insurance Management to complete consent order activities which entailed the evaluation of all existing controls, risks, procedures and regulations to identify potential control gaps and potential enhancements.
• Allied with Insurance, New Loans, Portfolio Transfers and Compliance to create, implement and complete an Escrow Flood MRA Show less

Phoenix, Arizona Area

• Identified key line of business risks and the associated controls that mitigate those risks by testing functional, common and foundational controls maintained within business Risk and Control Self Assessments.
• Evaluated end-to-end risks and controls, ensuring appropriate risk ratings, evaluating the appropriateness of risk-based testing strategies and change control evaluations.
• Designed and rolled out effective test scripts and the overall testing approach for… Show more
• Designed and rolled out effective test scripts and the overall testing approach for Control Managers to ensure customers affected by Hurricane Harvey were handled properly.
• Assisted peers with the validation of a Flood Zone Discrepancy MRA, multiple Escrow Analysis, Flood and Mortgage Insurance Action Plans including Audit and high severity plans.
• Completed control testing for Tax and HOA controls in the switch from FORCE to CORE control systems.

Phoenix, Arizona Area

• Led reporting improvement initiatives on Customer Assistance and Underwriting teams within Default Mortgage Servicing.
• Partnered with senior operations leaders to identify key metrics and targets for an enterprise-wide Performance Scorecard, designed to provide managers with a holistic view of agent and team performance.
• Designed and implemented a dashboard used to measure referrals against rejects performance targets, resulting in greater accountability and… Show more
• Designed and implemented a dashboard used to measure referrals against rejects performance targets, resulting in greater accountability and better oversight of multiple rejects between Customer Assistance and.
• Collaborated with internal stakeholders to develop Agent Productivity report tracking and trending to highlight opportunities for performance improvement. Show less

Phoenix, Arizona Area

• Utilize investigative skills to analyze loans for potential fraud while working with Customer Assistance Specialists to obtain necessary documentation to clear potential fraud alerts.
• Audited peers to ensure policies and procedures are effectively in use.
• Assisted management with daily reports and special projects.
• Identified opportunities for cross-training throughout Operations and Underwriting and collaborated with management to create audit reporting… Show more
• Identified opportunities for cross-training throughout Operations and Underwriting and collaborated with management to create audit reporting resulting in a more accurate workforce, greater efficiency and a reduction.

Phoenix, Arizona Area

• Managed the customer experience throughout the default modification process and served as the primary contact for customer and approved third parties.
• Responsible for developing restructured plans to assist clients in resolving delinquency and avoiding foreclosure.
• Balanced a workload consisting of customer modification requests at all stages of the process. Liaison between the customer and other internal departments.

Phoenix, Arizona Area

• Contacted customers with overdue accounts via telephone in an attempt to collect the overdue amount.
• Assessed individual customer circumstances to determine an appropriate course of action for collecting past due amounts.
• Helped determine reasons for non-payment, negotiating payment arrangements, offering suggestions to customers on how to meet their obligations and advising on potential ramifications to their account if disregarded

Chandler, Arizona

• Contacted customers 5-45 days past due via dialer system in an attempt to collect their past due auto loan payments.
• Worked a queue of accounts 46 days past due to charge offs in an attempt to assist in resolving past due balances, issuing repossession orders, skip tracing and resolving customer accounts.