Ethan R.

Ethan R. Email and Phone Number

Service Delivery Coordinator at Cenitex | Wedding Celebrant/MC/DJ at HappilyEverEthan | Bassist/Social Media at Triple Kill @ Cenitex
australia
Ethan R.'s Location
Melbourne, Victoria, Australia, Australia
Ethan R.'s Contact Details

Ethan R. work email

Ethan R. personal email

n/a
About Ethan R.

Hey there! I'm thrilled to share a little bit about myself with you. My name is Ethan, and I'm a dynamic professional with a diverse skill set that spans team leadership, IT expertise, Quality Control in media, and exceptional customer service. Over the past 8 years, I've had the opportunity to develop these skills and make a significant impact in the roles I've held.On top of that, I've embraced the world of livestreaming and content production. Whether it's hosting live events, creating captivating videos, or delivering informative and entertaining streams, I've become adept at engaging audiences and crafting compelling experiences. It's incredibly fulfilling to see the positive impact my content has on viewers and the connections I've forged through these mediums.In a nutshell, I bring a unique blend of leadership skills, technical expertise, and creative flair to everything I do. I thrive on challenges, embrace collaboration, and continuously seek growth opportunities. If you're looking for someone who can lead teams to success, deliver IT solutions with precision, ensure top-notch quality in media, and engage customers with excellence, then I'm your go-to person.I'm excited to embark on new adventures, tackle exciting projects, and make a lasting impact. Let's connect and explore how we can create something remarkable together!

Ethan R.'s Current Company Details
Cenitex

Cenitex

View
Service Delivery Coordinator at Cenitex | Wedding Celebrant/MC/DJ at HappilyEverEthan | Bassist/Social Media at Triple Kill
australia
Employees:
306
Ethan R. Work Experience Details
  • Cenitex
    Service Delivery Coordinator
    Cenitex May 2023 - Present
    Melbourne, Victoria, Australia
    The Service Delivery Coordinator is responsible for the day-to-day support of the management of all services delivered by Cenitex to meet the contracted deliverables for the customers. This entails coordination across multiple support platforms and functions as well as the regular analysis of customer satisfaction and delivery of various reports to contractual requirements. This role requires a significant face-to-face involvement with the customer daily including acting as a contact for… Show more The Service Delivery Coordinator is responsible for the day-to-day support of the management of all services delivered by Cenitex to meet the contracted deliverables for the customers. This entails coordination across multiple support platforms and functions as well as the regular analysis of customer satisfaction and delivery of various reports to contractual requirements. This role requires a significant face-to-face involvement with the customer daily including acting as a contact for customers across the portfolio. Show less
  • Cenitex
    Service Coordinator
    Cenitex Feb 2022 - May 2023
    Melbourne, Victoria, Australia
  • Cenitex
    Team Lead - Acting
    Cenitex Mar 2020 - Feb 2022
    Melbourne, Victoria, Australia
    Responsible for the operational performance of a Service Desk team to deliver CenITex Service Desk SLAs. I provide first level support and ensure incidents and service requests are captured, investigated and resolved with appropriate and timely information being delivered to the customer. The position includes mentoring and training responsibilities required to maintain and improve Service Desk team performance and capability.
  • Cenitex
    Senior Service Desk Analyst
    Cenitex Oct 2019 - Feb 2022
    The Senior Service Desk Analyst coordinates customer service delivery at first level by ensuring that incidents and service requests are logged, investigated, escalated, followed up and resolved whilst ensuring that appropriate and timely information is delivered to the customer.The position includes coaching and limited HR responsibilities required to maintain and improve Service Desk team performance and capability.The role supports customers via multiple channels, including phone… Show more The Senior Service Desk Analyst coordinates customer service delivery at first level by ensuring that incidents and service requests are logged, investigated, escalated, followed up and resolved whilst ensuring that appropriate and timely information is delivered to the customer.The position includes coaching and limited HR responsibilities required to maintain and improve Service Desk team performance and capability.The role supports customers via multiple channels, including phone, email and instant messaging.In line with the CenITex Service Charter, this position is required to be available for core business and after-hours support as required. Show less
  • Cenitex
    Premium Service Desk Analyst
    Cenitex Nov 2016 - Mar 2020
    The Premium Service Desk Analyst coordinates the resolution of incidents and the fulfillment of service requests to maintain high levels of satisfaction for our VIP customers. This position oversees and coordinates all activities to respond to a Premium incident or service request and serves as a single point of contact until it has been resolved. The Premium Service Desk Analyst ensures that appropriate and timely information is delivered to the VIP customer throughout the life-cycle of the… Show more The Premium Service Desk Analyst coordinates the resolution of incidents and the fulfillment of service requests to maintain high levels of satisfaction for our VIP customers. This position oversees and coordinates all activities to respond to a Premium incident or service request and serves as a single point of contact until it has been resolved. The Premium Service Desk Analyst ensures that appropriate and timely information is delivered to the VIP customer throughout the life-cycle of the incident or service request. Show less
  • Cenitex
    Service Desk Analyst
    Cenitex Mar 2015 - Nov 2016
    Melbourne, Australia
    IT Service Analyst for the Victorian Public Service.
  • Hanabee
    Quality Control
    Hanabee Nov 2014 - Jan 2015
    Quality Control for Anime.

Ethan R. Skills

Troubleshooting Customer Service Exceeding Customer Expectations Software Installation Occupational Health Social Media Computer Hardware Quality Control Technical Support Information Technology Account Administration Scripting Windows Scripting Powershell

Ethan R. Education Details

Frequently Asked Questions about Ethan R.

What company does Ethan R. work for?

Ethan R. works for Cenitex

What is Ethan R.'s role at the current company?

Ethan R.'s current role is Service Delivery Coordinator at Cenitex | Wedding Celebrant/MC/DJ at HappilyEverEthan | Bassist/Social Media at Triple Kill.

What is Ethan R.'s email address?

Ethan R.'s email address is et****@****.gov.au

What schools did Ethan R. attend?

Ethan R. attended Box Hill Institute, St Mary Mackillop Catholic College.

What skills is Ethan R. known for?

Ethan R. has skills like Troubleshooting, Customer Service, Exceeding Customer Expectations, Software Installation, Occupational Health, Social Media, Computer Hardware, Quality Control, Technical Support, Information Technology, Account Administration, Scripting.

Who are Ethan R.'s colleagues?

Ethan R.'s colleagues are Meg Mcglinchey, Michael Reading, Qiantong Liu, Saju Sunny, Martin Peregin, Lee Spence, Paul Kruspe.

Not the Ethan R. you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.