Ethan R. Email & Phone Number

Melbourne, Victoria, Australia

The Service Delivery Coordinator is responsible for the day-to-day support of the management of all services delivered by Cenitex to meet the contracted deliverables for the customers. This entails coordination across multiple support platforms and functions as well as the regular analysis of customer satisfaction and delivery of various reports to contractual requirements. This role requires a significant face-to-face involvement with the customer daily including acting as a contact for… Show more The Service Delivery Coordinator is responsible for the day-to-day support of the management of all services delivered by Cenitex to meet the contracted deliverables for the customers. This entails coordination across multiple support platforms and functions as well as the regular analysis of customer satisfaction and delivery of various reports to contractual requirements. This role requires a significant face-to-face involvement with the customer daily including acting as a contact for customers across the portfolio. Show less

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Responsible for the operational performance of a Service Desk team to deliver CenITex Service Desk SLAs. I provide first level support and ensure incidents and service requests are captured, investigated and resolved with appropriate and timely information being delivered to the customer. The position includes mentoring and training responsibilities required to maintain and improve Service Desk team performance and capability.

The Senior Service Desk Analyst coordinates customer service delivery at first level by ensuring that incidents and service requests are logged, investigated, escalated, followed up and resolved whilst ensuring that appropriate and timely information is delivered to the customer.The position includes coaching and limited HR responsibilities required to maintain and improve Service Desk team performance and capability.The role supports customers via multiple channels, including phone… Show more The Senior Service Desk Analyst coordinates customer service delivery at first level by ensuring that incidents and service requests are logged, investigated, escalated, followed up and resolved whilst ensuring that appropriate and timely information is delivered to the customer.The position includes coaching and limited HR responsibilities required to maintain and improve Service Desk team performance and capability.The role supports customers via multiple channels, including phone, email and instant messaging.In line with the CenITex Service Charter, this position is required to be available for core business and after-hours support as required. Show less

The Premium Service Desk Analyst coordinates the resolution of incidents and the fulfillment of service requests to maintain high levels of satisfaction for our VIP customers. This position oversees and coordinates all activities to respond to a Premium incident or service request and serves as a single point of contact until it has been resolved. The Premium Service Desk Analyst ensures that appropriate and timely information is delivered to the VIP customer throughout the life-cycle of the… Show more The Premium Service Desk Analyst coordinates the resolution of incidents and the fulfillment of service requests to maintain high levels of satisfaction for our VIP customers. This position oversees and coordinates all activities to respond to a Premium incident or service request and serves as a single point of contact until it has been resolved. The Premium Service Desk Analyst ensures that appropriate and timely information is delivered to the VIP customer throughout the life-cycle of the incident or service request. Show less

Melbourne, Australia

IT Service Analyst for the Victorian Public Service.

Quality Control for Anime.

Certificate Iv In Celebrancy

Certificate 2 Information Technology