Responsibilities:To deliver business value to all our customers. Dedicated point of contact to our all customers.Ensuring that we are solving our customers day to day challenges in using NCR Aloha POS software.For the customer journey from onboarding, implementation, support and maintenance.Being the voice of our customers internally within NCR. Delivering our customers feedback to teams, including engineering, high level support and product managers.

Achievements:Nationwide POS roll out for Downer Group, Cater Care Hospitality and Taronga Zoo. All projects were delivered ahead of time allowing the businesses to adapt to their new system before the busy holiday season. This was critical because the businesses are based in major International Airports.LMS to train our customers in a straightforward and interactive efficient way. The training sessions were for specific groups of customers. The customers could access the training at any time.see lessResponsibilities:Installing applications remotely and/or on-site from small to large scales across.Answering calls promptly and professionally, identify NCR customers and resellers needs.Training sessions using LMS (Learning Management System) using Moodle and CanvasTechnical support, diagnosing problems in the most efficient manner.Collaborating with Dev team regarding the application issues and future upgrades.Responding efficiently to client requests & managing customer relations.Providing industry knowledge for customers.Maintaining up to date knowledge of the industry and the market.Documentation to describe customer operations, architecture, program development, logic, coding, and corrections.Validating software design and solution to the project requirements.Implementation, training, and ongoing support of a cloud-based Point of Sales "POS" System.

Responsibilities:Implemented and supported Sacoa Playcard POS system in the entertainment centers.Supported POS software, hardware development cycle to include needs analysis, specifications, testing, troubleshooting and deployment.POS training courses to the customers, both on-site and remotely.User maintenance requests, including troubleshooting, diagnosing, and repairing HW &SW.Installed and configured Sacoa Playcard System infrastructure.Maintain working relationships with Clients and Partners.