Ethan Kelly work email
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Ethan Kelly personal email
Experienced Customer Success professional with a demonstrated history in technology and startup environments. Skilled in new account onboarding/implementation, business operations, customer experience and program management. Educational background in Industrial/Organizational Psychology and related psychological research and theoretical analysis.
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Vice President Of Customer SuccessLeadspedia, Inc. Dec 2024 - PresentFranklin, Tennessee, Us -
Director Of Customer Success And SupportLeadspedia, Inc. Dec 2023 - Dec 2024Franklin, Tennessee, Us
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Customer Success Manager - Team LeadLeadspedia, Inc. Apr 2023 - Dec 2023Franklin, Tennessee, Us
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Customer Success ManagerLeadspedia, Inc. Jun 2020 - Apr 2023Franklin, Tennessee, Us
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Customer Success AssociateWonolo Oct 2019 - Mar 2020Remote, OoWorking as part of a brand-new team in a fast moving startup, I worked to support a large number of mid-market accounts through onboarding, training, and general operational support. In addition, I worked to advocate for platform adoption, job fill rate (recruiting), and cross departmental communication while supporting the client experience consistently. Overall, I exclusively managed an entire region with 6 Account executives and 4 other Account Mangers while reducing account churn. -
Customer Success Representative- Major AccountsTrader Interactive Apr 2018 - Sep 2019Virginia Beach, Virginia, Us• Working as part of the Major Accounts and Strategic Initiatives team, this role provides positive reinforcement of value and retention of our clients and brands through excellent service • Research and resolve customer issues, review and monitor performance of major account dealer’s programs and communicate recommendations• Facilitate regular meetings with all stakeholders involved with Major accounts to evaluate dealer statistics, needs analysis, and current status• Coordinate across departments including sales and work to incorporate improvements and implement recommendations -
Property Claims AdjusterUsaa Apr 2016 - Apr 2018San Antonio, Texas, Us• Worked complex homeowner and dwelling claims, including specialized condo claims, this role was focused on all aspects of case management and coverage/liability evaluations• Provide training and mentoring support for new adjusters and participate in coaching and employee development projects• Among the top performing adjusters in adherence and productivity, I progressively increased my responsibility and complexity of claims handled to include several specialty projects and teams. • Provided customer support, coordinated investigations with Special Investigation team, maintained and developed knowledge of laws and case studies that impacted the claims handling guidelines -
Adjunct Professor Of PsychologyUniversity Of Phoenix Oct 2015 - Apr 2018Phoenix, Az, Us• Teach and facilitate night classes on campus for approved courses • Grade all student work and provide both positive and constructive feedback for students, assist in student development and mentoring• Taught/Approved Courses: PSY 405: Theories of Personality PSY 400: Social Psychology PSY 450: Diversity and Cultural Factors in Psychology PSY 435: Industrial-Organizational Psychology PSY 540: Research Methodology (Graduate Program)
Ethan Kelly Skills
Ethan Kelly Education Details
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James Madison UniversityPsychology -
Southern New Hampshire UniversityIndustrial And Organizational Psychology
Frequently Asked Questions about Ethan Kelly
What company does Ethan Kelly work for?
Ethan Kelly works for Leadspedia, Inc.
What is Ethan Kelly's role at the current company?
Ethan Kelly's current role is VP of Customer Success @ LeadsPedia.
What is Ethan Kelly's email address?
Ethan Kelly's email address is et****@****saa.com
What schools did Ethan Kelly attend?
Ethan Kelly attended James Madison University, Southern New Hampshire University.
What are some of Ethan Kelly's interests?
Ethan Kelly has interest in Science And Technology, Social Services, Education.
What skills is Ethan Kelly known for?
Ethan Kelly has skills like Customer Service, Microsoft Office, Sales, Microsoft Word, Time Management, Psychology, Industrial Organization, Leadership, Research, Public Speaking, Powerpoint, Property Claims.
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