Ethan Kleinhenz Email & Phone Number

Denver, Colorado, United States

Littleton, Colorado, United States

Greater Denver Area

Responsibilities:- ERP system knowledge/experience (Oracle EBS)- Managing inventory to financial goals while also driving continuous improvement efforts- Coordinating and resolving issues with conflicting requirements- Ability to perform Root Cause Analysis, develop corrective actions, test and implement to prevent future issues- Enterprise Administrator for a cloud based software called eTurns. I am the point of contact/SME for: - new customer implementations - customer change requests with Vendor - stakeholder requests - Tracking KPI’s thru reports and dashboard - Enhance the existing end user training documentation - Live, web based demo’s of the product functionality- Lead for Arrow Forecast Response/Procurement team, managing multiple team members- Bridge the gap between stakeholder needs, technical requirements, and product functionality- Maintain an understanding of the Arrow Supply Chain/Procurement Process associated with the implementation and support of multiple Digital Supply Chain Solution (DSCS) applications- Implement a new hardware/software solution to enhance customer experience using eTurns, a leading cloud based inventory management software- Develop customer focused benchmarks and questions for potential suppliers to address in demos- Support the development of functional specifications to ensure business requirements are being met - Develop training materials to support the use of DSCS applications and serve as SME for DSCS application development- Built Supply Chains Solutions website for internal/external use- Create step-by-step visual and listed instruction training guide for automated replenishment system- Create Visio workflows and organization structure charts for current and future automated replenishment system (CARES) program engagements- Create data visualizations via Qlik Sense to help SCSM's sell Arrow Supply Chain Solutions to their customers

Greater Denver Area

- Working with sales team on developing strategies to successfully win customer quotes- Engaging in market share tracking & analysis- Strategically driving profitability through constant communication with external suppliers and internal asset teams- Participating in customer program reviews as needed- Making recommendations regarding broad product penetration at each customer and to achieve desired profit goals- Building strategic relationships with supplier partners, internal sales teams, & external customers.- Implementing strategic supplier focused programs.

Englewood, Co

Provided data management and business process automationServices:- Process Optimization - Datamarts & Business Intelligence- Custom Application Development- Technical Assistance & TrainingProvided functional teams with:- Functional Area Datamarts- Secure and supported data environment- Specific line of analysis content (finance, sales, audit, etc.)- Centralized, single “source of truth” repository- Produced formal ETL and data structures with optimized performance- Accurately managed data with dynamic business rules- Integrated new data sources from acquisitions and other appsBusiness Intelligence Tools:- Business knowledge of data content- Training and support for reporting and analysis tools- Executive reporting support

Colorado State University- Fort Collins, Co

- Engaged students online and offline, guerrilla marketing, targeted event involvement, social media and original ideas.- Resolved tablet connectivity issues with Apple/Android devices.- Current portfolio included 38 customer devices.- Web-based cloud computing application configuration

Greater Denver Area

- Defined (diagrammed) work flows for ACH and Merchandising teams.- Created “Stories” for program screens and databases.- Set up meetings for interns to practice presentations and increase teamwork within Travelport.- Exchanged ideas with VP of Applications Development for Denver site

Kremmling, Co

Interacted with the general public to enhance the use of their public lands in the mountains of Colorado. Ambassador for the United Stated Government to speak with citizens and be a good showing of what the United States government is about.- 2010 Department of Interior STAR Award (Outstanding performance)- 2011 Department of Interior STAR Award (Outstanding performance)- Interacted with land owners about grazing rights.- Customer Service was most important part of the job.

Bachelor Of Science (Bs), Business Administration And Management, General. It Minor

Activities and Societies: CSU CIS/IT Club

Education record