Continued role from VMware post-acquisition• Contributed to the design and implementation of Three Personas, a new major release feature, requiring refactoring of pre-existing systems and the introduction of new design patterns. •This feature was an overhaul of the structure of the product, allowing for 3 layers of organizational management, increasing the granularity of control afforded to customers.

Joined the VMware Cloud Director - Multi-tenancy Team• Implemented new product API architecture to support multiple identity providers (OIDC, SAML, LDAP, and local). This included the implementation of the OIDC RFC specifications, allowing for the product to act as an OAuth provider.• Wrote scalable, maintainable, and backwards compatible code affecting 100s of backend REST API endpoints and authored relevant documentation.• Developed and maintained 1000s of automated integration and unit tests covering top-of-tree, the latest release, and supported legacy releases.• Debugged and remediated over 100+ internal and customer submitted bug reports, enhancing product reliability.• Performed scrum master duties every couple of sprints and presented work/feature updates in bi-weekly demos to other development teams.• Optimized various internal database queries reducing response times by 15%.• Patched critical, time-sensitive, CVSS scored security vulnerabilities across releases.• Authored and maintained documentation to educate developers on new features or patterns.

• Provide guided leadership and program support planning, facilitating, and debriefing outdoor adventure experiences for students who attend Georgia Southern University.• Implement risk management procedures during outdoor adventure experiences• Delegate roles and tasks among co-leaders and participants

• Collaborate with Program Director and Graduate Assistants on staff training programs.• Monitor development and competencies of over 30 staff.• Develop contents and visuals for social media posts and other marketing channels.• Maintain inventory, pricing, and equipment availability of 100s of items using RecTrac.• Compile monthly and quarterly reporting of rental statistics, financials, andtrends for management.

• Operate and maintain the climbing wall at the RAC including belay services to climbers.• Provide support in the rental center such as equipment rental, customer sign-up for clinics and excursions, and maintenance of various gear.• Assist with group activities on the challenge courses to facilitate learning objectives such as teamwork and communications skills.

• Performed analysis and recommendation to IT management on using either AWS or Stage2Data for server data backup.• Assisted in setting up VEEAM backup to connect with either AWS or Stage2Data.• Conducted and validated Americares’ CSAT Security Review to assess organization’s security standings compared to over 100 NGOs.• Overhauled and implemented company-wide security policy (OneLogin) to create a more secure working environment (Draft email, documentation, support, changes, etc.).• Co-authored a group project among 3 other interns to address “How to improve health by changing behavior”. Tasks included researching, creating, and presenting a potential marketing campaign to executive leadership team.• Resolved general IT support issues for 100s of employees around the world.

• Conducted focused research utilizing Salesforce.com and Datanyze software to identify potential clients and sales leads.• Actively contributed to the acquisition of multiple accounts resulting in the generation of long-term company revenue.• Provided support and facilitated relationships with potential clients and Sales Department representatives. • Compiled and maintained extensive database of current and potential clients.• Evaluated current business processes and recommended cost-saving measures to management leading to a 15% reduction in overhead costs. • Participated in the design and review of the company’s online resources and documentation.