Ethan Landy Email & Phone Number

IT Technical Operations Engineer with 2.5 years of experience in supporting applications and infrastructure. Proven ability to provide second-line support to users, manage critical incidents, and implement IT solutions. Skilled in a variety of technologies, including networking, storage, and virtualization. Proficient in IT troubleshooting and problem-solving. Experienced in working with IT teams to deliver solutions that meet business needs. Able to work independently and as part of a team. Highly motivated and eager to learn new things.

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  Technical Operations Engineer

  G4S

  Mar 2022 - Present

  Provide second-line support to users of G4S supported applications.Provide second-line support to users of 3rd party supported applications .Participate in an escalation phone line for critical incidents.Management of critical incidents from 1st report through to resolution.Perform general application systems administration for G4S supported applications.Perform daily monitoring tasks to maintain system uptime.Liaise with users to understand, document and manage their requirements and issues to resolution.Work with the IT Development Team to test new IT solutions.Participate in a 24/7 shift rota.Provide technical IT support and guidance to the Projects Team.Provide data extracts to the business to support sales and tender documentation.Manage IT DR and BCP processes.Manage and host internal IT Forums.Identify new and appropriate technologies to support G4S.Build, support and administration of Mobile devices across the business.Build, support and administration of PC and Laptop hardware across the business.Able to learn new skills quickly and effectively through personal learning and development and in house business training.Assist with Field support duties if/when required