Ethan Lane Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati, Oh, Us

-Provide advanced technical support, addressing complex issues requiring elevated access.-Serve as a resource for Level 1 analysts, offering guidance and expertise to resolve escalated inquiries.-Train and mentor new hires, ensuring they are well-equipped to handle client interactions and technical challenges.-Maintain high-level access to systems, executing tasks beyond the scope of Level 1 analysts.-Collaborate with cross-functional teams to deliver comprehensive solutions, enhancing overall service efficiency.-Uphold security and compliance standards, safeguarding client data and maintaining trust.-Document advanced support procedures and solutions, contributing to a knowledge base for continuous improvement.

Cincinnati, Oh, Us

-First point of contact for clients, handling technical inquiries with strong communication and problem-solving skills.-Collaborate with diverse clients, providing effective technical support for various issues.-Perform account-related tasks (password resets, account unlocks, level 1 IT support), enhancing client workflows and minimizing downtime.-Uphold security protocols by verifying user identities, ensuring data security.-Respond to support tickets via email and live chat, delivering prompt and accurate solutions.-Document and track client interactions using ticketing systems for organized record-keeping.

As the founder and owner of The Tech Lane LLC, I’m proud to lead a company dedicated to delivering innovative IT solutions and providing educational resources to empower businesses in today’s fast-evolving digital world. At The Tech Lane, we specialize in:IT Support and Consulting: Helping businesses optimize their technology and improve operational efficiency.Educational Videos and Resources: Offering engaging content to keep teams up-to-date on the latest in tech and best practices.Customized Solutions: Tailoring our services to meet the unique needs of each client, ensuring their success and growth.I’m passionate about helping businesses harness technology to achieve their goals and create a lasting impact.

-Creation of a Desktop Support Services course that includes a CompTIA A+ certification component. -Facilitation of the Desktop Support Services course and oversight of the summer internship program. -Mentoring students in career development skills.

Saint-Laurent , Quebec, Ca

-Conduct vigilant surveillance using CCTV to identify and deter unauthorized activities.-Collaborate with security personnel for round-the-clock coverage and swift incident response.-Manage and interpret visual data from security cameras with expertise in CCTV operations.-Maintain clear records of unusual activities, incidents, or breaches for comprehensive logs.-Demonstrate strong attention to detail and situational awareness to address security vulnerabilities.-Foster a secure environment for building occupants and staff by deterring potential threats.

Cincinnati, Ohio, Us

-Provided technical setup and troubleshooting support for adjuncts and professors, enhancing teaching effectiveness.-Diagnosed and resolved various computer issues, minimizing disruptions.-Handled student inquiries, assisted with password resets and account unlocks, offering clear and helpful information.-Contributed to cybersecurity measures post-ransomware attack, safeguarding sensitive data.-Conducted regular printer maintenance, ensuring efficient operations.-Oversaw the computer lab and managed the loaner laptop program, ensuring resource availability for students.

Atlanta, Georgia, Us

-Designed captivating store displays, achieving the highest-earning month and increasing foot traffic.-Engaged with customers to understand their needs and recommended tailored flooring solutions.-Guided individual customers and contractors through product selection, offering expert advice.-Built rapport with customers, fostering a positive shopping experience and repeat business.-Maintained store appearance and organization for a seamless shopping journey.

Seattle, Wa, Us

-Operated specialized machinery to retrieve items stored up to 30 feet high, adhering to safety protocols.-Meticulously labeled and verified packages during the packaging process.-Worked in the shipping department, categorizing and placing packages for truck loading.-Collaborated with team members to maintain workflow and optimize productivity.-Adapted to fast-paced situations, prioritizing tasks to meet daily targets and ensure timely deliveries.

-Assisted in planning and executing residential renovation projects.-Removed and replaced drywall and structural elements, ensuring stability.-Installed thermal and acoustic insulation for energy efficiency.-Sanded, patched, and painted ceilings and walls for aesthetic appeal.-Participated in HVAC installation and troubleshooting.-Installed sinks and faucets, ensuring leak-free operation.-Laid hardwood, tile, and laminate flooring with precision.-Managed exterior maintenance, enhancing curb appeal.-Performed general repairs, including electrical work and fixing doors and windows.

Atlanta, Georgia, Us

-Greeted customers warmly, enhancing their dining experience.-Managed orders and payment processing accurately and efficiently.-Assisted customers with menu choices and recommendations.-Monitored food quality, ensuring adherence to health and safety regulations.-Contributed to store cleanliness and maintenance.-Addressed customer inquiries and concerns to maintain satisfaction and loyalty.

Bachelor Of Science - Bs, Information Technology

Associate Of Arts And Sciences - Aas, Pre-Business Administration

Certificate, Network And System Administration/Administrator

High School Diploma, High School/Secondary Diplomas And Certificates