Support Consultant / Systems Administrator
Adelaide, South Australia, Australia
- Application support role for in house produced software, as well as light internal on-premise systems administration and cloud environment administration duties.- "L2" support for the application. Dealer network provides direct support to clients, Support Department provides assistance to the dealers. Expert level knowledge required, as well as communication skills to convey ideas to dealers.- Key liaison between dealer network and development team regarding incidents within software. Secondary liaison in relation to business process analysis and requests from clients (via dealers) for enhancements to software.- Actively taking on new challenges within the role; including (but not limited to) SQL script writing, systems administration, Active Directory / Exchange management, presenting webinars to the customer base at large, as well as Azure Cloud implementation and maintenance.