Serving as IT Operations Manager for a major, nationwide real estate investment, management and development firm.Serving as a Senior IT Consultant for a medium sized software developer.Serving as a Senior IT Consultant for a large defense contractor.Serving as a Senior IT Consultant for leading employment law firm.

Provided System Administrator support and IT leadership to more than 50 staff members located across the United States. >Administered and provided troubleshooting for more than 15 software systems remotely and onsite.Strategically overhauled an improperly implemented Salesforce environment (implemented by a different employee), streamlining billing and receipts of millions of dollars in revenue each month.Engineered Salesforce ecosystem using combination of configuration, data integration and custom development approaches. > Liaised with company stakeholders to develop new Salesforce functionality to support ongoing feature requests (e.g. implementing Leads, building out more than 30 Flow/Process Builder/Workflow automations). > Built out a set of 5 custom objects in Salesforce that are dedicated to tracking and forecasting revenue for long-term recurring engagements.Planned, designed, oversaw, implemented, and coordinated a complete AV and IT build-out of a 10,000 square foot office.Spearheaded the implementation of an asset management system to track more than 300 assets, phase out old assets, and log new assets.Proactively safeguarded security and functionality of systems by monitoring more than 10 IT and Information Security news sites and blogs.Advised business units working with clients on connectivity and telecommunications.Rebuilt the company website in less than 3 weeks as the lone full stack developer.Trained junior staff in IT best practices, supervised their day-to-day tasks, and provided professional development guidance.

Collaborated with a team of 5 to ensure availability of hotline/helpline services, identifying and implementing technology solutions, as well as using data analytics, to improve reliability and quality of service.Rebuilt data network with reliable and low-cost equipment and moved telephone infrastructure to cloud-based VoIP service, ensuring up-time of key connectivity components and devices for 50 end users.Conducted analysis of existing vendor list, identifying 5 new vendors, and eliminating others to ensure reliability and cost-effective, top-quality services provided to organization.Developed technology-based workflows for integral projects and major technology changes, improving quality of services provided to community.Constructed more than 5 new websites for the organization, including the National Crime Victim Bar Association site and the Tribal Resource Mapping Tool.Guided the organization’s strategic planning related to information technology and security.Identified and secured more than $100,000 in unrestricted technology funds.

Maintained multiple complex technical networks and systems, requiring secure management of vulnerable client data, connection to resources located across the United States, and emergency telephone (hotline) technology. > Most of these systems are categorized as mission-critical and were expected to maintain 24/7/365 uptime.Combatted coordinated hacking and spearphishing attacks.Participated in complete network overhaul on shoestring budget.Provided IT support to 100 staff members working 24/7/365 onsite and remotely.Maintained >95% SLA for help desk tickets, including off-hours and overnight.

Assisted in maintaining multiple complex technical networks and systems.Assisted in supporting 100 staff members and maintained 95% SLA for help desk tickets, including off-hours and overnight.Reviewed system and network performance to make proactive adjustments based on established IT policies.Coordinated with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Fielded more than 300 calls from victims and survivors of human trafficking, service providers, law enforcement, government, professionals, and community members in accordance with relevant protocols for the National Human Trafficking Hotline.Strategized responses to phone, email, online tip forms, crisis situations, requests for referrals, and requests for training and technical assistance.Wrote concise, accurate case notes and input data gathered through calls, emails, and online forms.Liaised with the hotline supervision team through the completion of various other projects.

Maintained and repaired hardware and software.Facilitated basic networking, general technical support, and problem solving.Researched, planned, and implemented new IT systems throughout the organization.

Camp Counselor for children going into eighth and ninth gradeWrote and ran education activities for campersOrganized and led camp-wide activities

Camp Counselor for children going into eighth and ninth gradeWrote and ran education activities for campersOrganized and led camp-wide activities

Assisted in collections inventory and organization.Digitized more than 1000 century-old photographic negatives Assisted in database management for digitized photographs Assisted in exhibit preparation Website Design

Yeast sample preparation Ran PCR kits Ran gel electrophoresis on DNR and RNA extractions.Aiding in general experiments and necessary tasks.