Ethan Malone Email and Phone Number

• Responsible for escalated support tickets related to enterprise-wide outages• Streamlined deployment process for routine upgrade by developing and implementing WDS environments• Provided root-cause analysis for infrastructure service outages• Elevated the level of web services offered by company due to web development experience. Consulted company-wide for back-end and front-end services• Optimized the support of SQL environments by providing a higher-tier support in-house rather than relying on third-party support

• Responsible for monitoring, databasing and strategically upgrading and replacing endpoints on a per-client basis. Coordinated and executed repair of endpoints in the event of failure. Customized system to suit user need.• Designed network topology for office expansions and satellite offices. Engineered network repair and optimization.• Configured and deployed file servers, on-premises Exchange servers and Terminal Services servers. Managed Active Directory Forests and optimized access to improve client end-user efficiency.•Managed other projects as needed: e.g. CCTV Networking and Monitoring Client deployment, SQL Database data source connection, Exchange server cloud migration, Inventory management suite deployment and support

• Responsible for identifying technical issues and suggesting and implementing solutions, both hardware and software-based.• Interacted with clients with large diversity of technical expertise, from the technically illiterate to IT veterans.• Composed and executed comprehensive-solution bids for clients from various industries. (Server houses, Overland Park Police Department, Columbia Public Schools, IT contractors)