Leading a global team of Field Service Engineers and Technical Customer Service Representatives who share a common goal of excellence.Improving our customer experience through comprehensive technical support, both in the field and from the office as well as online support via web portal.Working internationally with channel partners, representative agents, and distributors to maintain a more positive, connected relationship with end users.

Identified areas for equipment owners to reduce operating costs through targeted engineering and intelligent upkeep.Worked with equipment owners and facilities/maintenance personnel to educate and train them on the proper O&M for their machines.Created and implemented local marketing materials (emails, flyers, phone blitz, etc) to increase engagement with customers.Drastically increased market share by reconnecting with drifted equipment owners.

Work directly with customers to design and implement specialized compressed air systems for industrial processes.Compile and analyze real-time data of customer processes for the implementation of energy efficiency iniatiatives relative to the compressed air system.Work with technicians and onsite personnel for the estimation of project installations.Work directly with General Contractors and Subcontractors on project planning and scheduling; create, submit, and edit submittals for projects.Establish, monitor, and maintain project budgets on the system design side with engineers and architects as well as the implementation side working directly with customers and contractors.

Working as a Sales and Service representative in the Boston area customer center of the Ingersoll Rand, Industrial Technologies corporate sector, my primary responsibilities include the following...Generating leads through cold calls and detailed recording of inbound customer requests to relay to respective sales engineers and service representatives as needed.Technical sales and support specialist for compressed air systems with a focus on building direct and positive relationships with customers of all sizes and industries. Order entry and management ensuring correct and timely delivery and installation of equipment providing a point of contact between outside sales engineers, customers, and our factories.Inventory management of all parts, tools, and machines located in the Boston Customer Center.Provide backup support to Tool, Fluid, and Material Handling sales team as well as back up support to the services team.Purchasing and procurement of outside parts orders through assorted vendors within the industry.

Graduated with a Bachelor's Degree in Engineering and Management with a concentration in Construction Management.Extracurricular activities included an active role in a Controlled Environment High Rise Farm engineering design team that designed built and tested a small functional and sustainable unit. A member of the university's rugby team and held several integral position's within the Epsilon Zeta chapter of the nationally recognized Delta Sigma Phi fraternity as well.