• Gathered and analyzed data using SQL, creating interactive PowerBI visualizations to track and present insights on promotional roll-off trends to leadership.• Collaborated with cross-functional teams of interns to identify and address key company challenges, delivering data-driven presentations to senior leadership.• Developed and proposed a new customer rewards initiative aimed at increasing satisfaction and reducing churn rates, contributing to strategic business improvements.• Participated in business meetings to gain insights into Comcast's strategic initiatives, enhancing my understanding of business operations and industry trends.

•Serve as first-line of support for Alerus clients, support personal and commercial account holders with a wide range of banking services.•Responsible for the accurate and timely processing of financial transactions with strict adherence to security and compliance protocols. •Mentor new associates, guide them through onboarding activities, and support them through new or challenging situations. •Assist bankers in mortgage processing activities. •Partner with leaders to identify and implement enhancements to improve customer experience, security, and operations.•Support multiple branches and maintain a full-time schedule for summers and part-time during school years.