Ethan Moeller Email & Phone Number

• Key Achievements
• Drove ideation, design, development and deployment of an online Entity Resolution system providing visibility into $1.2B+ in disparate customer revenue across 13M accounts through business logic, NLP, Similarity Search.
• Ranked 50M customers via classification/regression to identify 360k marketing targets worth $1.02B in expected revenue
• Classified the churn risk of 710k customers with 93% Recall and revenue impact of $46.2M to advise outreach
• Determined drivers of customer satisfaction by analyzing 3k surveys using NLP, clustering, regression to inform call center reps
• Applied Interrupted Time Series method to customer revenue forecasting to account for $282M Covid-19 revenue impact

• Utilized 4M+ records of aviation operation communications to assess the criticality of notifications airmen receive to support prioritization, and translated the heavily abbreviated and technical language into laymen.
• Integrated external data for aviation abbreviations and QCodes, performed NLP preprocessing, used GPT 3.5 Turbo to produce training/validation data, and fine-tuned LLMs (FLAN-T5 and Deberta) for their respective.
• Translation model improved 15-20% on ROUGE metric over stock FLAN-T5; Criticality MAE decreased 11% compared to literature

• Performed time studies to collect data regarding a manual visual inspection process of catalytic converter cores used in various types of vehicles
• Utilized data to construct parameters for an inspection line simulation model
• Developed an inspection line simulation model using Simul8 software to allocate labor resources to the inspection line based on the production demand that day
• Reduced labor hours spent on the inspection line during times of low demand to achieve savings in the quality assurance process

Multiple Facilities Across US

• Performed time studies and data analysis of labor standards at multiple high-volume distribution facilities across the U.S.
• Validated Warehouse Management System parameters and recommended warehousing logistics process enhancements
• Collaborated across the organization (engineering, facility management, labor unions) to achieve program objectives

Master Of Science - Ms, Analytics, 4.0

Interdisciplinary degree combining Industrial & Systems Engineering, Computer Science, and Business with a concentration on computational.

Bachelor Of Science (Bs), Industrial And Systems Engineering, 3.69

Minor, Green Engineering