Ethan Moss Email & Phone Number

Chicago, Illinois

• Top CSE: Q1 2024, Q3 2024
• Serve as trusted technical advisor for 25+ strategic customer teams including executive, business, and engineering stakeholders
• Guide enterprise customers on search and discovery best practices to ensure successful implementation of the Algolia search software platform
• Troubleshoot and resolve complex software issues, employing critical thinking, product knowledge, technical expertise, and team-building skills to develop robust, scalable, repeatable… Show more Top CSE: Q1 2024, Q3 2024
• Troubleshoot and resolve complex software issues, employing critical thinking, product knowledge, technical expertise, and team-building skills to develop robust, scalable, repeatable solutions
• Deliver guided service engagements to customers to ensure product implementation success and optimization, driving adoption through enablement of key features Show less

Kansas City, Missouri

• Constructed and implemented technical solutions to client problems with a focus on efficiency, scalability, maintainability, and reusability
• Functioned as lead web development resource on the Professional Services team, expanding library of solutions to include custom API’s and web applications
• Designed, developed, and deployed full-stack web application based on client specifications with custom API and React Google Maps interface to display and filter community services provider… Show more
• Designed, developed, and deployed full-stack web application based on client specifications with custom API and React Google Maps interface to display and filter community services provider data based on user input
• Collaborated directly with clients to engineer large-scale data import, export, and transformation scripting on distributed PostgreSQL database servers Show less

Columbia, Missouri

• Established effective support, licensing, and integrations practices as senior admin for 3rd-party software applications
• Utilized project management and requirements analysis techniques to coordinate RFP and implementation processes to replace HCM software
• Applied data analysis skills to identify surplus software licenses, totaling costs of $57,000 annually
• Developed and maintained internal web-based self-service tool using JavaScript, empowering employees to create and manage… Show more
• Developed and maintained internal web-based self-service tool using JavaScript, empowering employees to create and manage their company email signatures
• Organized project to consolidate VoIP Phone System providers, effectively managing configurations and porting at the branch level Show less

Columbia, Missouri

• Provided exceptional daily support for 1400+ domestic and international end users in a variety of technical areas
• Deployed and managed a wide array of technology assets to 55+ branch offices nationwide
• Effectively communicated with business partners and internal stakeholders to create and grow IT infrastructure
• Revamped and revitalized business processes utilizing interpersonal relationship skills and technical knowledge

Columbia, Missouri

• Provided exceptional daily support for 1000+ domestic and international end users in a variety of technical areas
• Deployed and managed a wide array of technology assets to 45+ branch offices nationwide

Denver, Colorado

• Worked with UI/UX Design team to develop process improvement application for on-site technicians
• Conducted user interviews to understand pain points and maximize efficiency in ParkiFi sensor installation process
• Designed mobile application prototype that aids users in the installation of parking sensors
• Oversaw usability testing procedures to gather data about how technicians will use mobile application
• Delivered detailed final presentation to C-Level executives, internal… Show more
• Delivered detailed final presentation to C-Level executives, internal stakeholders, and other interns Show less

Columbia, Missouri

• Shot and edited video commercial viewed by patrons at Roots ‘n Blues ‘n BBQ local music festival
• Maintained and edited company website to reflect current selection of beer
• Facilitated beer tastings at local stores to spread awareness of new releases

Cimarron, New Mexico

• Prepared crews of Boy Scouts for two-week backpacking treks in the Sangre de Cristo Mountains
• Enthusiastically developed meaningful relationships with participants to educate them on outdoor skills and wilderness ethics
• Adapted in high-stress environments for the betterment and safety of my crews

Cimarron, New Mexico

• Led food service employees in the operation of front-end dining hall procedures to serve over 200,000 meals throughout a three month period
• Maintained important food safety practices for wide variety of dietary needs

B.S, Engineering

Activities and Societies: Tau Kappa Epsilon Fraternity, Order of Omega, Information Technology Student Organization

Pursued Coursework, Interactive Digital Media, Emphasis: Computer Science

Activities and Societies: Tau Kappa Epsilon Fraternity, Bearcat Marching Band