Ethan Ogle Email & Phone Number

United States

 Assisted in another MSP migration with compiling requested data and information. Designed new drive map layouts and assisted in implementation across the board. Designed and implemented an introductory training on Microsoft Teams, SharePoint, OneDrive, and NitroPDF. Compiled audits and reports on active services and inventory.IT Assistant March 2021 – April 2024 Assisted with onboarding of new employees to ensure a positive and knowledgeable system introduction and purchasing company equipment and handling shipping to employee. Assisted with training new IT team members to ensure exceptional service in helpdesk cases and best technology practices.  Trained more than 80 employees to ensure best technology practices. Maintained production applications such as Microsoft 365, Vonage Business Communications, Zoom, Applied Systems, ActivTrak, Ubiquiti, Citrix Workspace, and Citrix ShareFile. Executing events planned [i.e. Christmas Parties, Large Scale Training/Meetings, Office Move, Building Office Furniture] Assisted in configuring the wireless private and guest networks (Ubiquiti). Assisted in configuring Lencore sound masking system. Assisted in an MSP migration with compiling requested data and information. Wrote documentation for SOC 1 such as: Business Continuity Plan, Disaster Recovery Plan Password Policy, Customer Data Retention and Destruction Policy, Logical Access Policy, and assisted in the Employee Handbook.

Peoria, Arizona, United States

Head Cashier March 2020 TO February 2021• Ensured cashiers executed transactions accurately and efficiently while providing an exceptional customer shopping experience. • Assisted with customer concerns to ensure a positive shopping experience within our store. • Trained more than 20 associates to ensure exceptional service for our customers.• Collaborated with team members in all sections of the store. • Perform duties that include accessing the cash safe for balancing register drawers and voiding transaction mistakes during cashiering transactions. • Monitor exits to help support loss prevention. • Recognized with 8 “Homer Awards”, for living The Home Depot Values.Customer Service Associate September 2019 TO March 2020 • Handle customer concerns creating a positive outcome and customer experience• Processed merchandise returns to achieve customer satisfaction• Managed specialty orders to include “BOPUS” (Buy Online Pick Up in Store) and BOSS (Buy Online Ship to Store).• Active member of the “Infocus” Team ensuring associate/customer safety and safe equipment use.Coach/ Department Associate February 2019 TO August 2019 • Worked in various departments; Garden, Hardware, Paint, and electrical• Trained more associates on departmental procedures and safe practices• Collaborated with team members in all sections of the store. • Managed inventory availability• Provided customer assistance• Responsible for on-shelf stocking• Operation of electric ladderLot Attendant JULY 2018 to January 2019 • Responsible for clearing carts and equipment from the lot.• Provide customer assistance for loading of merchandise

Bachelor'S Degree, Information Technology Emphasis In Cybersecurity

Activities and Societies: Dean’s List Freshman YearMy program of study supports learning to problem solve using technology and computer.

High School Diploma, Classical Liberal Arts Curriculum - Honors Level, 3.89

Activities and Societies: • 4 years of varsity football • Received award for 2016 varsity football season • Nominated for varsity football.