Delivering second-tier customer support for digital interviewing and other SaaS solutions, I leverage my advanced product knowledge to assess needs and assist with technical system and account troubleshooting. I also provide training to new hires to build their product expertise and confidence in troubleshooting processes. Highlights of my contributions include: • Quickly developing robust expertise in SaaS, CRM, and ATS platforms as well as communication infrastructures to serve as an effective and knowledgeable customer resource. • Laying the foundation for expansion to a global market by translating web content, product demos, and meeting communications into Russian.

Managing accounts and business development processes, I lead market research to identify prospects, consult with buyers and sellers, and navigate acquisitions processes to enable smooth transition or merger. Further, I maintain additional responsibility for recruitment function, reviewing applicants for internship program, leading interviews, and hiring talent to support company growth. Highlights of my contributions include: • Closing two accounts after successful merger within the first six months of operation and currently maintaining three active accounts. • Sourcing and onboarding high-caliber investment banking interns, interviewing more than 100 applicants and hiring 40 qualified candidates.

Leading a team of ~25 in representing top health insurance companies while the driving attainment of sales goals, I facilitated consultations and advised on right-fit insurance packages meeting coverage needs. Further, I followed through to onboard customers and initiate plans with respective insurers. Highlights of my contributions include: • Receiving a promotion from Benefits Advisor to Program Manager/Team Lead after securing a rank as the top-performing sales agent company-wide, consistently outperforming my peers. • Demonstrating outstanding communication skills while managing a high-volume of customer inquiries via phone. EXPERIENCE, CONT. Position 4Company N

Developing and implementing a curriculum for English instruction, I taught classes of up over 60 students and facilitated group presentations and activities to develop language skills. Highlights of my contributions include: • Effectively partnering with fellow teachers and faculty members to develop a curriculum meetings the needs of students of various cultures and backgrounds. • Embracing a positive, supportive teaching style to maximize engagement and retention.

Worked in the office as sole Attendant. Controlled ticketing information for incoming and outgoing goods.