Ethan Patrick work email
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Ethan Patrick personal email
Highly motivated to identify system and process gaps, design, and drive to completion solutions that provide value to the business. Ability to write documentation and create tools to solve both internal, and external client pain points as well as increase efficiency. Capable of working independently or in a group while managing concurrent, time sensitive projects.Curiosity driven, I seek learning opportunities to implement best practice processes and tools that enable my stakeholders to maximize the delivery of business value. To continue to develop existing skills and adapt to changes in the organization and industry to support the company.Throughout my career I have leveraged these values to deliver Salesforce solutions across its suite of clouds, implement Marketo instance, and define, implement, and lead Agile project management methodologies.
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Senior Business Systems AnalystOpentext Mar 2020 - Sep 2023Waterloo, On, CaSupport the merger of three Salesforce instances into one.Lead requirements gathering, design, and implementation of GDPR requirements for the merger of two Marketo instances to function in parallel with Eloqua.Facilitate business solutioning meetings to elicit direction for Marketing automation integration.Lead discovery on legacy Salesforce and Marketo implementations to provide context to decision makers.Provide run the business Salesforce and Marketo support as needed during merger project . -
Business Systems AnalystNuance Communications May 2017 - Jun 2019Burlington, Ma, UsResponsible for managing all enhancements to Salesforce Sales Cloud, Service Cloud, Apttus CPQ, and Apttus CMS for 2300 users. To improve velocity, and transparency, implemented Agile processes and tools to manage Salesforce enhancement queue.Provided support during implementation of Salesforce Service Cloud for 800 users across 25 support teams. Coordinated support during Hypercare, and transition to standard support processes post implementation. In year following go live, on-boarded 4 additional product support teams to Salesforce Service Cloud.Assumed ownership of Salesforce Einstein Analytics enhancements including gathering requirements, and prioritization among entirety of BI portfolio.Participated in roll-out of Salesforce Lightning by creating dashboards, record pages, and components to improve exisiting functionality. -
Compliance Service RepresentativeSovos Compliance Sep 2015 - Apr 2017Wilmington, Ma, UsValidated and organized client tax exemption certificates to ensure accuracy in case of an audit.Developed a spreadsheet to track the status and daily productivity of people working on client on-boarding projects. The spreadsheet included estimates for completion dates which were used to determine when more temporary workers would need to be hired to meet deadlines.Took over daily productivity reporting duties and improved the process using Excel formulas such as vlookups to increase efficiency.Used Salesforce reporting and dashboard capabilities to provide data on at risk clients and client win back campaigns to help the client success team determine future course of action.Wrote guides and checklists for common processes within the department to ensure they were completed accurately.Led an Excel training session for the department with tips relevant to the department's daily work.Summarized key performance indicators for our monthly department meetings. -
GardenerSweethaven Farm May 2007 - Aug 2013I worked, both individually and with a group, on planting and maintaining gardens for clients in the area. In the final year working here I supervised two workers on some projects. -
Mail ClerkWpi Mailroom Aug 2011 - Dec 2012I sorted mail and attended people at the front desk, retrieving packages, and selling stamps and other mail services.
Ethan Patrick Skills
Ethan Patrick Education Details
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Worcester Polytechnic InstituteMathematics
Frequently Asked Questions about Ethan Patrick
What is Ethan Patrick's role at the current company?
Ethan Patrick's current role is Experienced Business Systems Analyst looking for work.
What is Ethan Patrick's email address?
Ethan Patrick's email address is ep****@****ite.com
What schools did Ethan Patrick attend?
Ethan Patrick attended Worcester Polytechnic Institute.
What are some of Ethan Patrick's interests?
Ethan Patrick has interest in Human Rights, Science And Technology, Economic Empowerment.
What skills is Ethan Patrick known for?
Ethan Patrick has skills like Microsoft Excel, Vba, Customer Service, Project Management, Management, Microsoft Word, Powerpoint, Research, Leadership, Statistics, Economics, Financial Risk.
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