Ethan Pine Email & Phone Number

Brooklyn, New York, United States

During my time at Fundraise Up, I have been able to work collaboratively in onboarding The Canadian Red Cross, TED Conferences, Feed The Children, Crohn's & Colitis Foundation, and over 100 more of the most impressive and impactful nonprofit organizations in the world.

Brooklyn, New York, United States

Nonprofits deserve better technology.With clients like UNICEF, the American Heart Association, the Canadian Red Cross, Salvation Army UK, and 3,000+ other nonprofits - Fundraise Up is changing the game on fundraising.I help nonprofit organizations overcome any and all technical challenges to ensure a timely and smooth launch of our groundbreaking technology.

I head up Dixa's ex-Denmark Global Support Team.I place particular emphasis on thorough and kind communication -- both within our team and without -- in keeping with Dixa's Customer Friendship mission.We strive for that bullseye wherein complex technical issues are resolved with efficiency, accuracy and grace.In addition to leading our team and fostering a positive and healthy Support Team culture, I get the opportunity to solve new technical issues every day and handle, among others, the following responsibilities:• Bug logging/management• Feature testing • Debugging• Responding to/escalating UX-input and feedback• Incident management and status page updating• Editing and creating Dixa's Support documentation

New York, New York, United States

Dixa is a customer service software platform which enables businesses to solve their support inquiries rapidly and easily. With Dixa every interaction can become a meaningful conversation, and customer service feels more like customer friendship.In my day-to-day at Dixa, I interact with Sales, Product, Dev, Customer Success and end users regarding knowledge gaps, problem solving, bug tracking, knowledge base additions/edits, and all manner of solutions engineering.My background in creative writing in particular is an asset with respect to ensuring that Dixa's documentation remains compelling and up-to-date.

New York, Ny

✣ Research, diagnose and resolve vast numbers of technical problems quickly and efficiently; I utilize Zendesk, Chrome DevTools, SendGrid, Trello, Salesforce, the G-Suite, Stack Overflow, and more✣ Solved more than 19,000 technical support tickets ✣ Liaise with Sales, Product, Dev, Customer Success and tech teams generally regarding bug-logging, ux-input, and solutions engineering✣ Deal effectively with a changing product and frequent changes to the online review space with regards to Google policies✣ Offer live chat, ticket and phone support — sometimes simultaneously✣ Train newer members of our support team — on-location in New York as well as in Denver — and handle interviewing/hiring processes for new “Trusties”✣ Self-manage and support the more junior members of our team during the all-time highs in activity experienced during COVID-19

New York, Ny

With Trustpilot, people have a place to share and discover reviews of businesses, and every company has the tools to turn consumer feedback into business results.I work internally and directly with businesses and consumers to solve high volumes of technical problems quickly and efficiently.

New York, Ny

Designed all mathematics tutoring curricula and taught at multiple skill levels.

New York, Ny

Second in command in charge of marketing, sales, administration, teaching and curriculum at the single best-performing location of 600+ centers in the U.S.

New York, Ny

Taught mathematics at all levels to students second through eleventh grade.

Greater New York City Area

Original full-length feature film writing.

Bachelor’S Degree, History, Music, Gpa: 3.58

Activities and Societies: Mask and Wig. West Philadelphia Tutoring Project.Graduated cum laude with honors in History, UPenn. Minored.

High School

Honors in History. Class Vice President. Voted friendliest student by my peers.