Ethan Roe Email & Phone Number

Feltham, England, United Kingdom

Staines-Upon-Thames, England, United Kingdom

Staines-Upon-Thames, England, United Kingdom

Responsible for the safety of passengers on the train, working in accordance with rules, regulations and instructions currently in force, and make sure that, as far as is possible the trains run to time, and any unavoidable delay is prevented.• Monitor customers getting on and off your train, helping as appropriate those with special needs, e.g. the elderly, disabled and those with children or heavy luggage.• Answer enquires as necessary and make quality public announcements according to the needs of the journey. Operate electronic information systems.• Constantly walking the train to ensure passenger comfort and security is maintained by taking my initiative in dealing with overcrowding, unauthorised First Class travel, instances of feet on seats, smoking, noisy personal stereos and suspect packages.• Provide all possible assistance to customers when trains are delayed, arranging for urgent messages from customers to be forwarded, where practicable.• Ensure validity of all Rules, Notices and Retail circulars and publications, which may affect my working environment or product knowledge.• Check equipment, cleanliness and general environment of trains and take action by correcting or reporting any faults promptly through the appropriate channels.• Ensure the safety of passengers on my train.• Give the driver any necessary instructions to do with the safe working of trains.• Communicate effectively with and helping staff and customers in the interests of safety and customer service.• Carry out emergency procedures when required.

Sunbury Upon Thames

As a teaching assistant I support the teachers and help Key Stage 2 children in Years 5&6 with their educational and social development, both in and out of the classroom.These include• Getting the classroom ready for lessons• Listening to children read, reading to them or telling them stories• Helping children who need extra support to complete tasks• Helping teachers to plan learning activities and complete records• Support teachers in managing class behaviour• Supervise group activities • Looking after children who are upset or have had accidents• Clearing away materials and equipment after lessons• Help with out of school outings and sports events• Taking part in training• Carrying out administrative tasks

London Heathrow Airport

Working at London Heathrow Airport, terminals 1, 3 and 5 in an airside setting for Reach then Omniserv as a Passenger service ambassador. I helped to provide successful airport operational supports which involved a number of different roles which included informational hosting, check-in assistance, compliance handling, e-passport support and my speciality was flight connections assistance.• Assisting and providing passengers with accurate information needed for a successful and stress-free flight connection.• Keeping up to date with important details regarding the airport such as informing passengers about immigration processes, airlines, flights and boarding gates.• Enhance the passenger experience whilst using Heathrow Airport.In these roles I had gained extensive experience meeting and greeting passengers and responding efficiently and effectively to any passenger’s enquiries. I had to have excellent communication skills and enjoy working in a high pressured environment which working in customer service setting at one of the world’s busiest airports are the qualities need. In the role I had to be patient and think on my feet from day to day, I would meet passengers with different need such as passengers who have missed flights or had flights cancelled, as well as passengers who need basic information about the airport facilities and therefore I had responsibility and great experience in resolving passengers enquires.

Physical And Sport Education, Ba, Physical And Sport Education

The degree had a variety of modules including; understanding the strengths and weaknesses in Physical Education within the UK, Community.

Btec National Diploma, Sport And Leisure Management

10 Gcse'S - 2 B Grades And 8 C Grades