Ethan Silverman Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Help oversee 39 rep agencies covering 50 states and 10 provinces• Collaborate with the national sales manager to develop and implement sales strategies, marketing plans, and customer service initiatives.• Coordinate with the customer service team to ensure timely and efficient resolution of customer inquiries and complaints.• Develop and maintain relationships with key accounts, distributors, and dealers to drive sales growth.• Train and mentor sales representatives on product knowledge, sales techniques, and customer service best practices.• Analyze sales data and market trends to identify opportunities for product development, expansion, and optimization.• Prepare and deliver sales presentations, proposals, and reports to management, customers, and stakeholders.• Played key role in the development and implementation of multiple price increases resulting in increased revenue and improved profit margins.• Attend trade shows, conferences, and industry events to network, promote products, and stay on top of industry trends and competition.• Developed and implemented customer service strategies to improve overall satisfaction.

Greater Pittsburgh Area

- Successfully manage major accounts with year-over-year growth, despite the major supply chain challenges presented by the pandemic.- Utilizing my knowledge base of General Pipe Cleaners products to help customers (including distributors and end users) towards the effort of trouble-shooting problems, checking on and/ or expediting orders, and selling them on the benefits of General and our product offering.

New York, New York

• Specialized in sales of cloud-based software (SaaS) across the country• Prospected, developed, and closed clients leading to 250+ new accounts• Identified and executed on all up-sell opportunities surpassing quotas by 125% month over month• Pitched C-level executives and key decision makers through live demos• Maintained an organized pipeline in CRM software to efficiently execute sales• Engaged and followed up with existing clients to ensure customer satisfaction

Greater Pittsburgh Area

• Responsible for assisting my broker’s account which averaged $20,000 weekly in revenue. • Responsible for generating new business leads and acquiring customers of my own.• Negotiated rates and contracts with carriers based on commodities and lanes.• Coordinated and scheduled pick up and delivery appointments.• Maintained constant communication with carriers to ensure customers’ products were delivered on time and unharmed.• Provided responsive customer service 24/7 and resolved issues efficiently.

Greater Pittsburgh Area

• Performed various production jobs for manufacturer of drain cleaning and related specialty equipment.

Bachelor Of Science (Bs), Tourism, Hospitality And Event Management

Education record