Ethan Sumner Email & Phone Number

Nashville, Tennessee, US

• Managed a team of 4 inclusive of 170+ customers and monthly revenue portfolio of approximately $10 million.
• Lead a billing research team responsible for the investigation and resolution of remittancedelays from July 2018 through September 2019
• My team reduced over $200,000 of Celadons’s total balance due.
• Directly aided in the collection of $17,000 <90 days past due invoices for a single customer.
• Consulted with customer on-boarding team to establish billing procedures for new books ofbusiness.
• Designed and implemented a standardized billing template to drive continuous improvementand efficiencies between Celadon and Customers

• Oversaw timely and accurate billing of dedicated and other specialized accounts. Reviewed customer contracts to find new revenue opportunities
• Managed the billing for 15 accounts totaling over $340,000 in weekly revenue.
• Through an accounting partnership, established month-end accrual estimates for my portfolioto enhance forecasting projections
• Collaborated with IT and operations to create new order entry codes to better capture non-truckload revenue
• Updated GL codes for multiple accounts to better allocate revenue for the appropriatedepartment

• Acted as a liaison between billing, pricing, collections, and operations to ensure billing compliance inaccordance to contracted rates
• Conducted a deep audit of dedicated customer after finding over $100,000 of uncollectedinvoices; streamlined the booking and billing procedures for the customer, collecting over 90%of past due invoices
• Collected on $3,000 previous uncharged accessorials through IT collaboration resulting in anautomation to our invoicing software
• Conducted a weekly revenue driver payroll audit to ensure customer per mile rate changeswere accurately reflected onto driver’s pay
• Worked with the payroll team to help eliminate future data entry mistakes resulting indiscovering a $35,000 payroll error

• Managed a team of 8 dispatchers and 2 customer service representatives
• Streamlined nightly billing procedures for intermodal loads, contributing to the intermodal teamYTD (10/13 to 9/14) 7% increase in revenue
• Created SOP to support Celadon’s brand for training the specialized services team
• Worked cross-functionally to strengthen core competencies within Specialized Services team
• Developed an end of shift turnover checklist to ensure completion of tasks and seamless shiftchangeover

• Specialized coordinator which managed planning, customer service, and driver management roles
• Spearheaded a customer service project to pinpoint sources of data entry errors. Initialimplementation resulted in increased accuracy of directions and pick up numbers
• Co-managed a $3 million annual account, achieving average 97% of EDI communication andachieving 98% for November 2013
• Transitioned two acquisitions by aiding in the implementation of Celadon’s dispatching basedsoftware
• Assisted in 7-week dedicated project planning drivers to loads where customers requiredhourly freight demands yielding $19,000 in weekly profits

• Oversaw 8 fleets (150) trucks and ensured drivers followed Department of Transpiration (DOT) guidelines andregulations.
• Increased on time deliveries and reduced inefficiencies by optimizing rail loads
• Reviewed drivers’ U.S. and foreign customs paperwork ensuring legal passage in and out of Canada
• Actively trained driver managers from new Celadon acquisitions on the AS400 based dispatching program
• Assisted in payroll issues inclusive of processing driver trip expenses to ensure proper reimbursement

• Responsible for $3M of inventory and knowledge of 200+ products and their applications. Developed week long market wide packaged product deal, forecasted to increase market wide paint to non paint items ratio from 17%.
• Saved $1,000 weekly by modifying store inventory ordering system
• Increased store’s profit margin on paint products by creating several new small business accounts, resulting in decreased dependency of national accounts
• Conducted store audits for Austin and San Antonio markets.

Indianapolis, IN, US

• Oversaw day-to-day operations of basketball team, on and off the court, while reporting directly to the Head Coach. Delegated duties for 5 managers for game and non-game functions and coordinated work schedules.
• Created a job description for Basketball Manager position to ensure position attracts qualified applicants
• Assisted with player and manager recruiting, attracting talent in alignment with the university culture
• Implemented a rotational system for assigning managers’ duties for practice and games, resulting in a reduced burnout rate and increased the managers’ efficiency
• Cross trained managers on equipment and continuously updated them on changes with team policies and procedures
• Aided in the scouting process by preparing and presenting statistical analysis and video edits to the team ensuring they were properly informed and prepared for opponents