Ethan Underhill Email & Phone Number

United States

- Assisted client sportsbooks with operational issues- Coordinated book launches and system upgrades- Developed customer service best practices

- Conducted chargeback and fraud investigations - Wrote manuals for all department procedures- Managed interdepartmental communication- Analyzed player transaction activity- Coordinated approval and execution of sports book wire transactions

- Facilitated design and marketing of FlowSentinel leak prevention and water conservation device- Copywriting for marketing material, including website- Technical writing for user manuals

Las Vegas, Nevada

- Managed internal and external AP department communication- Assessed and recommended procedural improvements - Routed, processed, and issued payments for vendor invoices- Coordinated payment strategies with vineyards in the Foley Family Wines system

- Facilitated proper usage of CrunchTime restaurant inventory management software across 11 locations- Improved inventory classification

- Taught high school students strategies to improve their scores on the ACT and SAT college entrance exams - Developed and edited chapters and sample questions for AP test preparation books on World history, US history

- Developed client strategies for entrepreneurial ventures ranging from a Hawaiian tilapia aquaculture facility to a nonprofit educational initiative in Harlem

- Improved customer service process for incoming MB Trading clients with COO to reduce compliance issues by standardizing and refining customer intake procedures - Analyzed thousands of customer accounts to correct errors and fill gaps in old records- Wrote hundreds of concise customer profiles to improve the usefulness of in-house customer relationship.

- Developed a better scheduling system with COO to improve employee morale and efficiency by providing employees with online access to weekly schedules, as well as minimizing contiguous scheduling of closing and opening shifts- Provided excellent customer service reflecting competent personal skill and professional pride in the brand

Training Air Wing Six

- Performed various administrative and security duties in the Student Control office- Excelled academically in the extremely rigorous training environment of Aviation Preliminary Indoctrination (API), maintaining an outstanding GPA during a time of high attrition and elevated academic standards- Honorably discharged in 2011

- Taught general writing principles and offered specific guidance to undergraduate students in every academic discipline

Bs, Computer Software Engineering

Mba, Business Administration And Management, General

Activities and Societies: Managing Editor of Stern Opportunity newspaper

Ma, Psychology

Activities and Societies: Psi Chi

Ba, History

Activities and Societies: NROTC at RPI