Ethan Venter Email & Phone Number

City Of Cape Town, Western Cape, South Africa

Manage credit risk by monitoring that the credit policy is correctly implemented and has the desired impact.Analyse credit data and operational intelligence to derive useful management insight.

City Of Cape Town, Western Cape, South Africa

1. PlanningManage the day to day Dialler performanceo Setting up of campaigns and monitoring thereof.o Daily, weekly and monthly feedback on agent, campaign and overall performance of the Dialler with the emphasis on highlighting successes, identifying areas of concern and initiating the need for change where necessary.o Apply a consultative process of implementation, controlling and evaluating calling strategies for campaigns. o Ensure creation of new logins i.e., Manager, Agent, Team Leader, Quality Assessors.o Liaise with Team leaders regarding adherence, performance issues or development needs of agents working the Dialler o Monitor the agents handling times on calls made actions to meet performance targets on Dialler.o Analysis of reports by interpreting results and making additional recommendations to enhance results. 2. System and process developmentContribute to the efficient operation of the Call Centre Departmentᴼ Participate in management meetings, advising management of issues affecting the Dialler’s performance and proposing solutions.ᴼ Liaising with the System / Technical Support teams regarding Dialler irregularities. ᴼ Liaise and interacting with Stakeholders on various levels regarding improvements / development and outputs vs. expectations of Dialler on an ongoing basis. ᴼ Makes decisions regarding the Dialler that take operational needs of the business into account.ᴼ Be flexible and accommodate changing circumstances..3. ManagementEnsure the effective management of:ᴼ Ongoing communication with all stakeholders inclusive of Team Leaders and Managers regarding the need to ensure continual compliance.4. Reportingᴼ Creation of extracts and pulling of extracts where necessary.ᴼ Report and escalate out of line situations as and when it occurs.ᴼ Assist in preparing month end management reports and statistics.

City Of Cape Town, Western Cape, South Africa

Deal with customers diligently, courteously and professionally while collecting payments.Standing in as Team Leader when the Team Leader is absent or on leave. Managing a team of 12 agents, doing KPI, QA on Calls and start up meetings in the morning. Managing team performance through reporting and team discussions. Initiate strategies for collection processes and procedures.Negotiate payment plans.Respond to customer inquiries.Persuade customers diligently to pay past due amounts.Advise customers on alternative payment plans.Create repayment schedules based on customers’ financial situations.Retain customer loyalty while initiating processes for collection of payments.Maintain and update record of customers from whom collections are made.

Parow, Western Cape, South Africa

Deal with customers diligently, courteously and professionally while collecting payments.Initiate strategies for collection processes and procedures.Negotiate payment plans.Respond to customer inquiries.Persuade customers diligently to pay past due amounts.Advise customers on alternative payment plans.Create repayment schedules based on customers’ financial situations.Retain customer loyalty while initiating processes for collection of payments.Maintain and update record of customers from whom collections are made.

Cape Town, Western Cape, South Africa

Open and maintain customer accounts by recording account informationResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionMaintain financial accounts by processing customer adjustmentsContribute to team effort by accomplishing related results as neededManage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolutionFollow communication procedures, guidelines and policiesGo the extra mile to engage customersGreet customers warmly and ascertain problem or reason for callingCancel or upgrade accountsAdvise on company informationTake payment information and other pertinent information such as addresses and phone numbersAnswer questions about warranties or terms of saleAct as the company gatekeeperSuggest solutions when a product malfunctionsHandle product recallsAttempt to persuade customer to reconsider cancellationInform customer of deals and promotionsSell products and servicesUtilize computer technology to handle high call volumesRead from scriptsHandle changes in policies or renewals

City Of Cape Town, Western Cape, South Africa

troubleshoot computer software and hardware issues to find the source of problems.install computer software programs and computer hardware and accessories.upgrade computer software programs and hardware components as needed.Managing the front shop area independentlyWelcoming and receiving clients and customersHandling the cash register, card machine facilities and front house computerStock taking of stationary and items for saleCollaborating with service providers and ordering new supplies as necessaryAssisting customers with prepaid internet / wireless internet facilitiesAssisting customers with the in house internet café computers, including the setup and usage of skype, all Microsoft office programs, the various games that the client offers, etc.Assisting customers with printing, laminating, scanning, e-mailing and faxingTyping up documents and editing existing documents on Word, Excel, PowerPointMeeting with management on a weekly basis to report back on problems, successes, etc.Record keeping and data capturing.remove spyware, malware, and other viruses from computers.install computer software programs and computer hardware and accessories.upgrade computer software programs and hardware components as needed.assist customers with setting up and managing their accounts, using computer programs, and performing specific tasks on the computer.

Bachelor Of Commerce - Bcom, Risk Management & Compliance, Degree

Certificate, Business Information Systems

Introduction to business information systems Business Information Systems in e-commerce Introduction to Enterprise systems BIS in Customer.

Business Management Specialist, Business, Management, Marketing, And Related Support Services, Diploma

Subjects Passed : • Business Management (Distinction) • Concepts of Information Technology ( I.T ) • Introduction to Windows Server.

Certificate, Ms Office

Advanced Excel Advanced Excel charts Array Formulas Excel Dashboards Excel VBA Macros

Nqf 5 Banking Certifica, Banking And Financial Support Services, Nqf 5

Banking Sector Dynamics and Strategy Banking Sales excellence Personal and Business Finance Governance and Risk Compliance Sustainable.

Matric Senior Certificate, High School/Secondary Diplomas And Certificates, Certificate

Certificate, Banking And Financial Support Services, Nqf 4

Service, Efficiency and Risk Management Introduces this core set of banking and financial services disciplines, providing understanding.

Risk Management, Iso 31000 Risk Management Certificate

Gain competitive advantage – enhanced risk management will support achieving goals and objectives Reduce costs through proper risk.

Certificate, Data Processing And Data Processing Technology/Technician

SQL database Querying SQL joins Dates/Aggregation and String functions Creating Databases and Tables CRUD commands Data Types and Logical.